SauceyReviews of saucey.com

Response from SauceyDec 5, 2023

Hi Lee, thanks so much for taking the time to leave a review! While we strive to keep our menu as up-to-date as possible, our partnered retailers are fulfilling in-house orders along with our delivered Saucey orders so sometimes items can sell out unexpectedly. That being said, we're very sorry for the frustration and inconvenience the out-of-stock item caused, we totally get it. We appreciate your feedback and will use it as a means to improve our service, please feel free to reach out to us at [email protected] should you have any questions!

Response from SauceyNov 21, 2023

Hi AG, thank you for taking the time to review but we're sorry to hear we weren't able to provide a satisfying experience. We get it, taxes and fees suck. We are continually working on improving our offering and hope you can try again in the future and experience the convenience of our service. Please contact our team at [email protected] and reference this post so our team can properly thank you for your honest feedback.

Response from SauceySep 20, 2023

Hi Angela! Thank you for the feedback and we are so sorry to hear this! It looks like the order didn't go through due to an out-of-stock item. Our support tried to email you but it appears the email failed to go through due to an issue with apple relay. This is completely our fault and we're fixing this right away. We've added a credit to your account for the trouble, should you choose to give us another shot. We'd love the opportunity to show you what Saucey is really about. If there's anything else we can help with please contact our team at [email protected]. Thanks again for your feedback and we hope to hear from you again!

Response from SauceySep 20, 2023

Hello! Thanks for your review but we apologize for the poor experience. We'd love to know what happened and see what we can do to make things right. Please contact our team at [email protected] with more info and our team would be happy to help!

Response from SauceySep 20, 2023

Hi Michael! Thanks so much for taking the time to review but we're sorry to hear there was some trouble. We take menu accuracy seriously and will be speaking to the merchant in your area to ensure issues like this don't occur. From what I can see, the payment was cancelled. If you see something different please let our team know at [email protected]. (I also want to apologize for the late response here - we just got access to Trustpilot today!)

Response from SauceySep 20, 2023

Hi Barbara, thanks so much for taking the time to review. This sounds horribly frustrating and we'd like to look into what the issue may be so we're not wasting anybody's time. Can you contact our team at [email protected] and explain the issue and what area you're in so our team can look into this? Thanks again for your time and we hope to get the opportunity to make it up to you. <3 (I also want to apologize for the late response here - we just got access to Trustpilot today!)

Response from SauceySep 20, 2023

Hi Karen! Thank you for taking the time to review but apologize to hear there have been issues with ETA inaccuracies. Our deliveries are usually pretty quick - within an hour! If you're able, can you send our team an email at [email protected] and include your account info so we can take a look into this? Hopefully, we can find out what has been happening with your orders and find a way to make this right. Thanks again for your time and feedback! (I also want to apologize for the late response here - we just got access to Trustpilot today!)