SatechiReviews of satechi.net

I ordered a Satechi wireless keyboard on Amazon – sold by Amazon. It turns out that it is defective. It was the last one in stock. I saw the Satechi support email address on the box so decided to reach out to see if they can get it repaired or replaced. It turns out that Amazon UK is not an “Authorised seller” of Satechi products and therefore Satechi regretfully is unable to help. I pushed back saying the product is not at the expected condition and regardless of who sells it, and it should be covered under warranty. Charles G (Satechi Technical Support) messaged back to say: “"I am checking with our management if a one-time exemption can be provided regarding your situation". He then said he will send out a replacement if I can get Amazon to say that they are unable to replace the item, which I did by contacting Amazon CS chatline. Charles G later changed his mind and decided that he is not going to help. After an email ping-pong of 10-12 emails on how Satechi would help me with the keyboard, the last email I sent was the following: From: *** redacted my email address from here*** Sent: 20 May 2023 00:48 To: Satechi Support Subject: Re: [Satechi] Re: Satechi Aluminium Bluetooth Keyboard - Defective Time waster. I thought you genuinely wanted to help. Pathetic Charles G (Satechi Technical Support): If you are reading this, be proud of they way how you handled a customer complaint. You promised to help and then broke your promise. You managed to upset me so much that I will never to buy a Satechi product… ever again. Feel proud of your role as a CS agent. If any Senior Manager from Satechi Customer Services is reading this note, please check out the email exchanges on Request (280710).

I had a single keyboard key cap break while cleaning and after contacting Satechi support they would not allow me to purchase a replacement key cap, instead insisting that I should buy an ENTIRE new keyboard because a 2mm piece of plastic failed. Extremely anti-consumer and unsustainable.

They misguided me about the taxes being paid when purchasing a product and ship overseas. They lost my product and after endless emails they are not willing to refund me not even the product it self.. I have a U$100 loss with them. Terrible customer service and company politics.

Bought one of their very expensive (£90) Mac hub adapters, with the assumption that the slick-looking product would be reliable given the good looking design and price tag. The cable failed after minimal use; artifacts were increasingly appearing on screen, colours became increasingly erratic to the point it was eventually unusable. They wanted me to pay shipping costs of over £30 to send it to the US to be replaced, which I told them was ridiculous. They eventually just sent me a replacement, which is now also dying after even less use than the previous one. artifacts are appearing on the screen which can be removed by adjusting the position of the unit, though it is getting harder to do so - it is evident that the very short cable is simply not fit for purpose, as it clearly cannot stand up to even the slightest amount of wear and tear of simply being moved a bit every now and then. Avoid at all costs.

I bought a Bluetooth numeric keypad and then finding out it wasn’t working in conjunction with my Apple magic keyboard and when I messaged support all they had to say “we found out that your numeric keypad can’t work with the Apple magic keyboard, we apologies for the inconvenience” without even indicating me how to return or reimburse.

Do not buy from this company there customer service is horrible they take forever to respond i did not receive my order because the courier left it sitting on my doorstep on a busy street satechi does not want to help i will never buy from them again and i do not recommend

The worst customer service ever. They do not respond to emails. While there is a voice mail for messages, no calls are returned. I would recommend NEVER purchasing from this company.

I had purchased /dp/B01EU2KRJM from amazon.co.uk, which was described as aluminium, and priced accordantly, yet whose body was actually plastic and was awfully poorly constructed, to an extent that its components became separated when I pulled it from a USB port the first time I used it.