Donna T.
No flowers and no refund
I sent my daughter flowers for her birthday and she never received them. These people need a talking too. The Italian way. Losers. No flowers and no refund.

Sarata Florist is a top-notch online florist that offers the best-in-class flower concierge services. Their services include agent follow-up with local florists, fanatical customer service, constant updates, and full responsibility for every order with a 100% satisfaction guarantee.This means that you can be sure that your flowers will be delivered fresh and on time, and that you will be completely satisfied with your purchase. Sarata Florist is the perfect choice for anyone who wants a hassle-free and enjoyable flower buying experience.
Sarataflorist (sarataflorist.com) has 545 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
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Donna T.
I sent my daughter flowers for her birthday and she never received them. These people need a talking too. The Italian way. Losers. No flowers and no refund.
Plein D.
I wish I could give 0 stars to this business cause I placed an order to be delivered to my sister on her birthday, minutes later they sent me an email stating the order had been canceled and a refund was issued. Days later and I still had not seen a refund. Called them and they said they already issued the refund and had to wait for my bank or credit card to post it. I called my credit card immediately upon reading online that this company was a scam and that many customers had the same issue. They submitted a claims requesting my refund. Buyer be ware. Sarata florist.com are scammers. Do not buy from them.
Linda G.
This place is a scam .check with BBB!!!!!!!
Response from SaratafloristApr 29, 2024
Hello the BBB complaints actually represent only .0008% of our business and so in this regard we believe we are the highest rated florist with the least complaints out of all major online flower delivery services in America! Would you please check your bank account for the refund? I have also emailed you a receipt and we are so sorry but we could not send your order with any of our local florist partners
Mony in the M.
Scammers, i put in an order for same day delivery to a friend who just lost their mom. Within 10 minutes they said it was cancelled and i got an email saying a refund was processed. I called the company to ask why it was cancelled and they said they didn't service the area... Days later i never got my refund so i contacted my bank and bank said sarata never sent it. i then emailed sarata and got an email back apologizing and saying they will fix but they never did. I start feeling scammed and discover many people have been scammed by this company
Mary
Another big time scam. Ordered flowers for our new granddaughter and 15 minutes after giving them my credit card info, I get an email saying my order has been cancelled and will be fully refunded. I immediately called the bank, and once it is posted, they will dispute the charge and file (another) complaint for fraud. It’s such a scam, but looks legit. DO NOT BE FOOLED ONE DAY LATER…. Another charge from them for the exact amount!!! Both are pending on my credit card. After a call to my bank, they said once it gets posted, they will file a fraud claim against them. 🤞🙏
Holly G.
I ordered flowers on 4/3 and unfortunately it was cancelled the same way as everyone else’s was. I emailed on 4/11 regarding a refund and was told they were working on it. I still have not received the refund and it is 4/23 and am no longer getting responses to my emails. I need my money back! The website says 2-5 days and we are approaching a month. I wish I had seen the reviews before I ordered. Super unhappy with this experience.
Response from SaratafloristApr 24, 2024
Hello I looked and I absolutely see the refund. Would you please look again today and please look for Sarata? Many of the reviews here cusotmers call us back to say they had received the refund but did not look correctly in their accounts. Im always here for more help but I absolutely see the refund back into your account. Let me know please!
Brandy A.
FRAUD!! I hope you people have somebody do to each of you personally, exactly what you’ve been doing to all of us! This was my daughter’s first time away from home for her birthday and all I wanted was for her to feel loved by receiving flowers but you destroyed that! I will make it my mission to inform as many people as possible to destroy this company and have you closed down! Shame on me for falling for your scam, but you picked the wrong Mama to screw over!
Response from SaratafloristApr 23, 2024
Great to see this and again we are sprry for the misunderstanding and thank you for understanding us and and for your welcoming review!
Stanley E.
They stole my money too. I came here to look at the reviews and I was not disappointed. I’ve been emailing them and every time you get the same reply stated that you will be refunded but never do. I’m going to contact my bank to see if they will be able to help because this is so annoying stealing ppl money like that for no reason. Stupid scammers F ya’ll. This is the stupid order number 198915.
Response from SaratafloristApr 22, 2024
Stanley Hellooo Would you please check again your bank for Sarata? I have checked and repushed for the refund and so Im actually clueless as to what the issue here is but the bank is telling me the refund is processed! If you still do not see a refund by tomorrow please let me know and I wıll absolutely call the bank again. I have also emailed you the refund receipt direct from the bank. Im trying hard for you and so please keep the communication channel open with me and we will solve it together!