SaratafloristReviews of sarataflorist.com

NO REFUND/NO FLOWERS. I was told they could not fulfill my request and that I would be receive a full refund. That was Dec. 18 and still don't have my refund.

On October 25th, 2024, I ordered flowers for a funeral (85.00). Five minutes later, I received an email with my order number, reading that it could not be filled out because they could not find anyone to fill the order. Therefore, this was my receipt to confirm that a refund was being processed. I have called the company many times to say I have not received the refund. The agents (4 agents and 3 Managers) asked me for the order number and then told me, YES, THIS REFUND IS BEING PROCESSED; it just hasn't hit your bank. I said, but I called 30 days ago, and they told me the same thing. I asked to speak to a Manager, and I honestly don't think they have Managers. I was transferred and told the same thing each month when I called. This company is rude and untrustworthy, and their employees not only lied to me but also told me that if I called back, another rep would give me the same response. They stole 85.00 from me and it sounds like they are doing it to others. We need to band together and hire a lawyer to file criminal charges. I am definitely looking into a lawyer. I will also post on every review site I can find this company about the fraudulent activity going on at Sarata Florist. The desist I was sending flowers for was a sudden and unexpected death. I was desperate to find someone to help me get flowers to the funeral, and I was robbed and prayed upon in my darkest times.

I placed an order on 10/19/2024. Within a few minutes, they emailed me to say they don't deliver in the zip code I entered, & my refund is being processed. I waited about a week & called to inquire. Each time I called, I was told to wait a few more days. This is a ploy to stall you. They know they're scamming you! I finally emailed customer service......another scam. I sent several emails to Margaret Reys (customer service manager) Below is the response that I get each time. This company needs to be shut down! They are criminals! Hello Celia, Thank you for bringing this to our attention. I apologize for the delay in processing your refund. Rest assured, I am actively working on resolving the issue, and your money will be returned to your account as soon as possible. I appreciate your understanding and patience in this matter. If you have any further questions or concerns, please don't hesitate to let me know. Regards, Margaret Reys Customer Service Manager Celia Silberman Order# 359803 I just received an email on 1/12/2025 from Avas Flowers. They completely ignored my first email to Trustpilot, & my order. I still haven't been refunded for $61.04 that I paid Sarata Flowers. Order# 359803. The email from Avas Flowers mentions the refund that I received from them. That is a totally different order & I was refunded for that one. Order#12284184. They are scamming me & they think I'm stupid! This has not been resolved! Celia Silberman 845 339-3824

These parasites are crooks, I ordered flowers from them and immediately after I ordered them they sent me an email stating my local florists wasn't able to deliver the flowers, and then sent me an email stating the refunded the money and that never happened and I called multiple times and lied to about how they were working hard to get my money back to me and multiple emails with the same promise and they were all lies, I filed a complaint with the BBB and they couldn't do anything so now I'm filling charges against them through the federal trade commission as well as the FBI these leaches do this all day everyday and it's time they get to see the inside of an American jail, don't waist your time buying flowers from them use1800flowers.

I'm going to sound like a broken record..........we ordered flowers to be delivered and one hour later they called and said they couldn't deliver to that address and gave us a refund number and would credit our card. It's been over a month and after three phone calls to them they still haven't issued a refund. They just keep saying to wait another week. I SHOULD HAVE CALLED A LOCAL FLORIST. Sarata Florist is a SCAM

I gave this company one star because I can't give zero what they deserve. Like a lot of people here, I placed an order before reading the reviews. They took the money, canceled the order after an hour and a month later I still don't have refund. Big SCAM. They need to be stopped!!

Not even a one star they took my money and said they refunded and did not nor will they answer emails or phone calls

FAKE SITE!!! Took my money, cancelled my order and never sent my flowers!!! Emailed back and forth numerous times and they told me I will get a refund and I NEVER received. RIDICULOUS