SanymetalReviews of sanymetal.com

Sanymetal reviews

Showing 2 reviews with 4 stars · Clear filters

Sara T. R.
Jan 27, 2022
Great customer service
Great customer service
Response from SanymetalJan 28, 2022
Thank you so much Sara! This is what we love to hear! Thank you! Sanymetal Team
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Jimmy
Oct 27, 2021
Shipping should have been included
Items were as described. The only issue was I thought shipping was included. But was told I had to drive to Morristown to pick up. When I received the package, it was actually addressed and said to ship.
Response from SanymetalOct 27, 2021
Our apologies for the miscommunication about the shipping vs. customer pick up. Your small parcel hardware order was quoted as a "Customer Pickup" (with zero shipping cost) as you had indicated that you were located near one of the warehouses of our supplier. When your order was processed, you were emailed notification that it was processed for "Customer Pickup" from our supplier's location in Morristown, TN. Had you let us know then, we would have made the necessary changes to have your order shipped UPS Ground instead. We do apologize for the confusion and look forward to working with you on your next order. Thanks, Sanymetal Team
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