Santa Cruz BicyclesReviews of santacruzbicycles.com

Bought Santa Cruz reserve hd alloy wheels because of the lifetime warranty on the wheels. Shortly after purchasing I heard that they no longer replace the wheel like for like in the event of a failure but have your wheel rebuilt by one of their bike shops or send you a rim and agree to pay £80 for the wheel to be rebuilt. I thought that's not ideal but not a deal breaker either. Unfortunately now I've come to use the warranty myself and the warranty cover has diminished even further to the point you're just sent a replacement rim and it's over to you to purchase your spokes and nipped nipples and find yourself a wheel builder. This far from the "we'll have you back on the trails in no time" promise I was sold when I bought them.

Die Kombination aus Shimano Motor und Darfon Akku machen ein eigentlich gutes Bike zum enttäuschendsden Rad, das ich bisher hatte. Seit dem ich das Rad habe gibt es nur Probleme. Auch bekannte, die das selbe Rad habe geht es ähnlich.

Very dissapointed and let down by santa cruz! I bought a santa cruz bullit when they first came out in 2025, a year later i find out that anyone buying a bullit after may 15th 2026 recieves a free range extender worth £500! Very unfair on their loyal customers like myself who has only ever ridden santa cruz bikes!

Bicicletta Hightower 2 del 2022, dopo 4 anni inizia a sfogliare tutto il trasparente del telaio. Questo difetto in quella annata è riconosciuto ma nonostante questo mi viene rifiutata una garanzia e proposto un telaio nuovo a 1500€. Ora io mi chiedo come facciano a non vergognarsi ma spero a questo punto che qualcuno di santa Cruz Italia si interessi al mio caso e che proceda mettendosi una mano sulla coscienza. Per ora ottima bici a livello geometrico ma schifo totale per qualità

Absolutely shocking I wouldn't recommend as they don't honner there life time warranty even with proof of purchase what a waste of money buy something better

Very disappointed with Santa Cruz’s customer and warranty service. I’ve been waiting and getting mixed answers for something as simple as a replacement part for my e-bike. The communication between Santa Cruz and the dealer has been confusing, and no one seems to take responsibility. For a premium brand, this should be an easy process, but it has been frustrating and poorly handled.

Comprato una Santacruz Megatower 2, usata 3 mesi, la ruota anteriore alza una pietra che colpisce la protezione del telaio inferiore di plasticaccia che si rompe. Dopo due uscite mi accorgo che vicino al movimento centrale si forma una bolla e una crepettina nella vernice. Premesso che il telaio è stato pellicolato con chamaleon skin, contatto il venditore per una sostituzione in garanzia ma la casa madre la rifiuta. Compro una mtb da enduro per fare enduro e sul sito Santacruz c'è scritto " costruito per durare " ...si tre mesi però. Sono possessore di una Hightower 2 da 3 anni e di colpi ne ha presi tanti, ma la protezione del telaio inferiore è in plastica ABS e ha fatto il suo lavoro. Mi hanno proposto un telaio nuovo al costo di 800 euro, quindi altri soldi per una bicicletta che poco non costa. Amaramente deluso. State attenti ad acquistare bici garantite a vita.

I bought a Santa Cruz Blur bike a number of years ago and this thing has been nothing but trouble. Had it in the shop almost annually for one thing after another. Front fork, pivot bearings, constant squeaks and groans. This this is a nightmare and I have regretted this purchase for sometime. If you are going to spend this kind of money on a bike it should be an amazing ride for a very long time. I've contacted Santa Cruz and not heard anything back.