Paolo A.
Life time warranty is fake
I buy a megatower 2021 for almost 7500€ after few months of use the paint from the BB fell off , the SC LOGO on the fork area list also the paint,contact the Italian importator and they told me that there’s no possibility to have a repair or a new frame from santacruz, after this i directly contact santacruz and they on 1 December 2021 told me that they change the frame, after almost 10 months there isn’t news for the new frame, there’s also a broken reserve wheels from 3/4 week with an open warranty claim but also for the wheels there’s no possibilities to have them. Next time stay away from Santa Cruz cause their life time warranty is fake Warranty claim number 664783015 P.S. also the derailleur hanger are out of stock, and I’ve to ride with a longer bike that I don’t like