SANS MATINReviews of sansmatin.com

Very disappointed! Bought 2 pairs of trainers at beginning of month returned acknowledged return on the 4th and 7th . Still waiting on refund I have emailed their customer services at least 3 times. . Little or no response ! Such poor service.! Shoes returned for one reason or the other based on comfort . But customer services means I won’t ever be buying from them .

I ordered a pair of shoes that I knew were going to be uncomfortable immediately - they are very high at the back of the heel. I swiftly went through the returns process but we are now into week 3 and no sign of my money. I even had to pay an extra £2.50 to make the return. Be warned about buying from this retailer!

I purchased 4 pairs of trainers from this company on 04/10/2024, cost £591.60. I kept 1 pair and swiftly returned the unsuitable 3. No refund forthcoming. I was told that this company apparently operate an ‘up to 14 working days’ refund policy. It is working day 15 now, as I write this, and no sign of the £454.25 refund. The trainers themselves are nice, and I have no issues with the product. I feel compelled to highlight this issue, as I would not wish others to fall foul of this..

I'm sure the shoes are lovely for those people who find them a good fit. I did not, and chose to return them. Received an email saying my returns had been received on 7th August. It's now the 29th August and still no refund, despite my chasing multiple times. Shocking service. DO NOT USE.

There product is below average. They should be brought up on criminal charges for there finance agreements. DO NOT PURCHASE .....

I ordered 2 sizes to try; I’m between sizes. I saw them advertised in main UK stream media many times, including reputable ones who obviously didn’t check the product quantity but endorsed them. I regret not checking reviews before buying. One pair was my size, I wore them indoors for 10 min. They rubbed terribly at the back. I decided to return both pairs and informed customer service of the reasons. They received the goods in a few days, but I received my money after a month after threatening legal action. I buy online only from what I think are safe outlets. This was the worst experience. Product is badly designed and the returns process is terrible. I wonder how they still stay in business. The whole experience was in UK.

These shoes may be amazing but think twice about ordering if you think you may need to return. I have had to chase my refund after the published 14 working day period. I have had a response apologising and confirming that a refund has been processed but that this may take up to 10 days. No sign of it yet. This is the longest period I have ever had to wait for a refund and I am not convinced it will happen based on other reviews here.

Hope you like them as they make it so difficult to return! Also not a good fit, very stiff around the ankle. Definitely not a cushioned, comfortable fit!