We are SANS MATIN, a London based luxury shoe brand that combines both comfort and style so that our customers don't have to compromise on either.
SANS MATIN (sansmatin.com) has 217 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Anna T.
Utterly appalling customer service. I have been awaiting a refund for 3 weeks. They barely reply to emails and do not have a phone line to call. I would not recommend them which is such a shame as the trainers are fab.
Ami G.
I bought a pair of size 37 shoes after following the sizing instructions (my regular size is 38). The size 37s were v small so I returned and bought size 38. These too were too narrow so I returned via the post office with proof of delivery however san matin have just told me (3 weeks after my return) that they have not received my returns. So I would not recommend this brand. It was my first & last attempt to purchase what looked like great trainers.
Rebecca J.
Still waiting on my refund avoid this company dont buy from them contantly fobbed off
Fiona M.
Unfortunately I did not like the style when my order arrived. Returned it the first week of January, and only just received the refund....3 MONTHS later !!!!! Appalling customer service. Now look at similar reviews, it would seem that this is normal practice. Will certainly never consider ordering from them again.
Deborah B.
Returned as didn’t fit. They acknowledged return very quickly but still waiting for refund. Not impressed.
Susie D.
Poor customer service, returned as they were too big, they are very expensive in my opinion better and cheaper brands to be found. very slow refunding, They acknowledged return 21/2/25, I am still waiting for refund
susan T.
Trainers were too big, so returned them, Sans Matin received them back on the 31st January 2025, to date no refund. Will not be dealing with this co.pany again. I have had emails stating refund will be paid in 14 business days, it is now well past that.
Beverley G.
The first pair was ordered on 10 December and returned immediately as too big. I ordered a smaller pair and was very happy, but I’m still waiting for a refund for the first pair! I have chased and chased, and keep getting fobbed off, even though they confirmed they were back in the warehouse 12 days ago. Don’t bother ordering unless you can afford to lose your money if returned.
