Horrible company. They have a product called BOXACY. I though it was for an actual wooden box, but they instead emailed me with a link to download instructions on how to build it myself.
So my fault for being confused about the images. But I never clicked that link to download it. Once I realized it wasn't a physical box, I immediately emailed them for a refund as they can tell I never downloaded their instructions.
Instead, they refused to respond to multiple emails, and wanted to just keep my money. Horrible behavior. As a company, if you know someone mistakenly purchased something, but never downloaded/used it, then you should issue a refund. It's no cost to do that.
KS
Keith S.
Useless design files and no response to emails.
Useless design files. Missing tons of key measurements. Links to items you need to complete the project are missing, just text that says click here, but no underlying link. The measurements that do exist are not correct based on their print these templates at 100%. I Put my calipers on the template and a line, that according to the template, was supposed to be 38.5MM was only 35MM. The plans say to make 2MM wide hole 10MM deep. This is to put in a metal pin that is 2MM wide and 10MM long. That would do nothing but fill the hole=useless. Should be a 5MM deep hole for the pin and 5MM deep grove on the piece above it, so the pin and guide groove work together, or the pin needs to be 20MM not 10 so that it extends far enough to do anything. Either way the plans are wrong again and again.
Reached out for support multiple times. Get an auto reply that "James" is working on it and I'm his top priority and his team will get back to me within 1 business day. That was WEEKS ago! In that same time frame I got spammed 14 times to buy even more useless product.
Now, after disputing the charges with PayPal, they refunded the money, after waiting the full 30 days PayPal makes you wait for them to respond. My time having deal with this is worth more than the refund. This review is here to warn people, not to do business with these people. They lie every step of the buying process, deliver useless products, both digital and physical, based on other reviews here. Repeating the ignore until bad review or dispute tactics and blackmail tactics of change your review and we'll refund you.
Response from SanricoJan 19, 2024
Dear Keith Samuels,
We sincerely apologize for the inconvenience and frustration you’ve encountered while attempting to reach out to us.
Your valuable feedback is crucial in identifying and addressing any issues and contributing to the enhancement of our services.
Regarding your concerns about our Digital plan, we want to assure you that it is thoroughly crafted, and we have not received any other complaints about the measurements you mentioned. However, we appreciate your input, and we’ve carefully reviewed the matter.
Despite our attempts to follow up with you, we regrettably did not receive any response. Nonetheless, understanding the importance of your satisfaction, we’ve decided to make an exception and provide a full refund for your order.
Customer satisfaction is of utmost importance to us, and we acknowledge that we fell short of your expectations.
If there’s anything more we can do to assist you, please don’t hesitate to contact our customer service.
Best regards,
Your Sanrico Team
DO
derrick O.
Sanrico super disc my reply to Sanrico
I ordered 2 disc to get 3 free on the add, Paid up front and waited for the 5 disc to come. I only got the 2 I had paid for. So emailed them, got a reply that they would look into it. they did not get back to me any more even when I asked for a refund. As they had put this offer in there add I would not had ordered had I had know.I run my own business and would never treat a new customer like this.look foreward in hearing your reply. Derrick Oakins.
Reply to your reply,
Dear Sanrico Team
Many thanks for responding to my complaint via Trustpilot. Please accept my apologise for not having responded to your emails, it transpires that they were sat in my spam box.
I am however very confused. As I previously mentioned, the advert stated that if you ordered 2 discs that you would receive a further 3 discs for free, making it a total of 5 discs (which I did). In your reply, you stated that the promotion was only valid for customers who purchased the option of 2 + 3 free discs in order to receive the 3 free discs, again which is exactly what I had done?! I did not place an order for the wrong product.
I therefore expected to receive what I had ordered from this offer, which was 5 discs in total. I would greatly appreciate it if you could either send me the 3 free discs as advertised or send me a full refund.
Many thanks in advance.
MR D Oakins
Response from SanricoMar 27, 2023
Dear Derrick Oakins,
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the misunderstanding regarding the promotion in our advertisement. We understand that you were expecting to receive five discs, but the promotion was only valid for customers who purchased the option of 2 + 3 Free discs in order to receive three free discs.
While we understand that you may have ordered the wrong product, we have answered to your email and offered a 20% discount on your next order and a free digital plan as a gesture of goodwill, but we did not receive a response.
We take customer satisfaction seriously, and we understand that we have not met your expectations. If there is anything else we can do to assist you, please do not hesitate to contact our customer service.
Thank you again for your feedback. We appreciate your business and hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
Best regards,
Your Sanrico Team
JC
John C.
What is going on?
Thank you for your recent response, I’m writing this a a review because it’s important for anyone who is thinking of purchasing anything from you to be very aware of how you answer legitimate claims, firstly you have claimed that I misused the drill (that would never fail), I was drilling into aluminium! The drill did not break (as you saw in the photo it twisted out of shape.
Secondly you give a 15 day money back guarantee from time of purchase, really 15 days? Why bother you know no one will have time use you products and when they fail have them sent back. Thirdly (after asking for replacement sets you accuse me of being dishonest! Fourthly you never offered me a refund, (which you say you did) I have all the emails! Your company is deceptive and does not honour anything they advertise especially any integrity as a business! You should be ashamed of what you do and say. I can only speak about my experience so I hope no one else has to be humiliated like you have made me feel.
JM
James M.
Welding rods don't work for me
Welding rods don't work for me. I'm a 25 year welder and metal fabricator. I had to use a rosebud to get metal hot enough to melt their rods. The rods they show on video are alittle bigger in diameter than the ones they send you. They won't give you a tracking shipment number when shipped. A hassle it was to find out where my order was.Took to long to get. Won't do business with them anymore.
Response from SanricoSep 22, 2021
Dear James,
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our welding rods. We pride ourselves on all our products and the high quality standards we maintain.
First of all, we are extremely sorry for the delay in delivery of your welding rods. Тhere were several unexpected circumstances from our carrier that impeded the delivery of your package. Your package was lost by the delivery company so we had to reship a new item. We informed you whithin 24h about the situation after receiving your email.
Regarding our products, we are sorry our add was not clear enough for you and that you couldn't make them work. There are a few reasons why your welding rods did not work such as dirty metal surface, low settings, poor flux quality, etc...
For your information, the refund policy is displayed on each page of the webstore and on the checkout page. Our customers can ask for a refund 14 days after they receive the package. We unfortunately never received any emails from your asking for a return.
Please contact our customer service if you need more informations.
Best regards,
Your Sanrico Team
CR
Charlie R.
Sanrico has no customer service!
I bought two square drills and received them ok.
What was not mention anywhere is that you need a special drill stand for these square drills.
So I sent an email to their costomer support email.
I sent 10 emails, no reply.
There is no customer service!!
Response from SanricoAug 4, 2021
Dear Christian Roth,
We are sorry to hear that you are not satisfied with our products.
As explained by email, and as you can see on our website we do not sell this part. Please let us know were you’ve seen on our website that an adapter was included?
We would also like to appologize for our lack of replying. We have recently changed our entire team and are trying our best to reply to everybody in a timely manners.
Best regards,
Your Sanrico Team
SC
Scott C.
DO NOT BUY
I recommend to anyone DO NOT buy there products. Both items I have purchased have been of very poor quality and do not work as advertised but instead are total junk. What's worse is there is no reply to any emails after the initial 'someone will be in touch within 24hrs' lie which is sent following an email. I will NEVER purchase from them again and am telling everyone I know to do the same. Total rip off !
Response from SanricoAug 3, 2021
Dear Scott Carmody,
We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with our products.
We pride ourselves on all our products and the high quality standards we maintain. It’s important to us that our customers are more than satisfied with our products and customer service.
we have noticed that you placed 3 different orders with us.
Your orders 37449 (30 rods) and 37450 (100 rods) placed on april 22nd were both received on may 19th. We did not receive any complaints from you before the 26th of july.
Your third order 43110 for the ultimate drill bits has been placed on may 29th. You received the package on june 23rd and sent us an email asking for a refund on june 30th.
According to the refund policy the customer can ask us for a refund for 15 days after receiving the order. (check this link for more informations : https://sanrico.com/pages/refund-policy)
As a result, we can not refund your two first orders. Your refund has been made last week regarding your order 43110.
Please check your bank account.
Your Sanrico Team.
BS
Barry S.
That free adapter offer to get a good review is a scam from Sanrico.
This company strong arms to get good reviews. Example. I wasn’t told I needed an adapter for the power ball, and upon reading other complaints, this was typical. I could not use it without paying more for the adapter. Screw that. So they offer it for free…only if I give a 4 or 5 star review. F them. That’s dishonest and probably illegal. Trustpilot is aware these asshats from Sanrico do this and now you are as well if you are reading this. My earlier 4 star review was just to get the damned adapter. Which I have now. Lol. F U you Sanrico. I played ya at your own game. Never EVER going to buy ANYTHING from them again, plus I will bad mouth them on other social media, as that’s what they have coming to them for being dishonest in dealing with people. Screw ‘em.
Response from SanricoJul 19, 2021
Dear Barry Sisco,
We are suprised to see you have modified your comment after all our efforts. We have tried our best to give you the satisfaction you deserve and solve this issue.
To promote transparency that may be useful to readers on Trustpilot we will sum up your experience with us below :
You ordered a powersphere on 06/06 WITHOUT AN ADAPTER and received it on the 23rd of june. Please check our link here : https://sanrico.com/products/powersphere-grinder-attachment?_pos=1&_sid=6808d5bcd&_ss=r
It is clearly mentioned under the price "powsersphere" or "powersphere + adapter".
You contacted our Customer Service Team on july 13th after receiving your package. Our refund policy mentionned on our website allows a customer to return his product and ask for a refund 15 days after receiving a package.
As a result we couldn't process to your refund. However, we sent you a link in order to get your adapter that you did not purchase in the first place. YOU REFUSED.
Despite your week late we offered to ship you an adapter for free and paid for shipping and suggested you to post a review regarding our company.
In your first email after we told you that you did order an adapter you said you did not want it because: "it will extend the ball away from the grinder base, making it unwieldy." You're now saying that your earlier 4 star review "was just to get the damned adapter". Do you want the adapter or not?
We feel sorry, surprised and disappointed about your behaviour, despite our best intentions and our efforts to improve the situation which makes us think that you might be one of our competitors.
Best regards,
Your Sanrico Team
