SanricoWe are a family owned and operated business that prides itself on offering quality products at a great price.
Sanrico (sanrico.com) has 232 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Metal, Stone & Glass Work · RICHMOND, Virginia
Excellent
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Excellent
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Metal, Stone & Glass Work · Mercer Island, Washington
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Showing 164 reviews with 5 stars · Clear filters
Bryan J.
A high quality product and great service with early delivery and going the extra step to help me when I didi’t order exactly what I wanted.Thanks Bryan Jones
Response from SanricoMay 24, 2021
Dear Bryan Jones, We are thrilled to have you as part of the Sanrico family! Thank you for sharing your kind words with us. Best regards, Your Sanrico Team
Larry D.
The customer service is excellent because I needed the adapter which I didn't know I needed at the time of purchase and they stepped up to the plate and provided the appropriate information to acquire it. As soon as I use it I will write another review but I'm sure based on previous reviews from others that it will be a very good product
Response from SanricoMay 24, 2021
Dear Larry, Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences. Thanks for your trust! Best regards, Your Sanrico Team
Mrs N.
Ordered special drills all arrived swiftly and have already put to good use.Very happy with purchase and service given can highly recommend this company
Response from SanricoMay 24, 2021
Dear Mel, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. Best Regards, Your Sanrico Team
M.Gizzi
I recently ordered the spherical attachment for my angle grinder. I did not realize you needed the adaptor as well. I emailed Sanrico and they answered my email within 24 hours. They do no sell the adaptor separately, but the made an acceptation for me and sent me a private link to order the adaptor. They went above and beyond to provide me with the best customer service.
Response from SanricoMay 21, 2021
Dear M.Gizzi, Thank you for the wonderful review and for taking the time to share your feedback with Sanrico. It means the world to us and to our entire team! Best regards, Your Sanrico Team
Daryl S.
After a few weeks of waiting for my order of product I still hadn’t received anything. I contacted the company and was very impressed with the quick response from them. Not only did they check into it promptly but will be shipping my product to me for free. Not sure exactly what happened by ordering online but very happy and thankful to know that some companies are still showing great customer service and care about their customers. Truly appreciate everything they have done for me. Above and beyond! I will definitely order from them again in the near future.
Response from SanricoMay 21, 2021
Dear Daryl, Thank you so much for your positive rating! Your order is on its way! Please check your email box to get more info about the shipping! Best Regards, Your Sanrico Team
Elaine D.
I have placed 3 orders since discovering Sanrico. All have shipped promptly and have been quality products. I can give their customer service the best rating possible because I made an error in ordering and they went over and above service when getting me the needed part. This should be everyone's go to place for tools etc.
Response from SanricoMay 20, 2021
Dear Elaine, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sanrico! Best Regards, Your Sanrico Team
Larry B.
Very great customer service. Had shipping issue, and they corrected immediately.
Response from SanricoMay 19, 2021
Dear Larry, Thank you so much for taking the time to share your experience with us. Your new shipment is on the way! Best regards, Your Sanrico Team
Gerda S.
I own several of their products and been very happy with them. The last one I forgot to order an adapter ( didn’t see that option when I ordered) I was very frustrated when I couldn’t attach it my angle grinder. It took on e-mail and a had a response within hours and my problem was solved you ca not get better customer service. I know I can order with confidence from this company. Thanks guys, Gerda
Response from SanricoMay 18, 2021
Dear Gerda Shupe, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Best Regards, Your Sanrico Team