SandrascruisetoursReviews of sandrascruisetours.com

Sandra cannot be trusted. We missed a port and although the tour stated clearly refundable she did not refund us the money. Side note which makes it even worse, she kept all of her clients money and never paid the original vendor. Do not book with her.

We booked three excursions with Sandra in Europe 2023. Sandra did not even sail on our trip, and instead got amateur volunteers to run the show. The Porto tour stated we would visit a vineyard and instead we went to a winery. The La Coruna tour failed to visit the Roman lighthouse as promised and the guides didn’t even tell us about this. We had to ask about it when we clearly were returning to the ship without making the stop. I would never use this company again. Incompetent and false promises.

She’s a scam artist!!!! Don’t book with her!!! Our ship didn’t even make it to port and she wouldn’t refund us!!!! We have proof stating she would before we bought it!! Sheister!!!

Less than zero should be an option. We were booked with her tour group for an excursion in Greenland. The ship did not dock there due to a hurricane. Her refunds were not forthcoming; she suggested we file with our insurance company. Later, she amended that, and was only offering 50% back minus business fees. When we booked, her policy was 100% refund, if the port is missed. Later, she changed the website.

Do NOT use this tour company. In September the Carnival Legend did not make it to Greenland. As a result the tours for those 2 ports were cancelled. Over 800 passengers are fighting for full refunds from Sandra. She has stated she did not receive a full refund from the boat tour operator. She received all but $7.50 pp. She did encourage him to keep 3, 4, or 5 thousand dollars and she would work with him for 2024. She told him we were all getting free cruises to make it appear he would be getting all that business next year. This is theft and deception of our money. At the time of booking the website had no refund policy. It later changed with no notification to any of us. It then changed again after the cruise to being non refundable due to the remote location. This is the paperwork she is sending to the banks to be used to determine the chargebacks. The information is incorrect. It goes to her character, honesty, integrity and accuracy of her claim. If you even think of using this tour company be sure to get in writing whether she is bonded, licensed and insured. Why insured? Because her insurance company should be paying out, not yours! Get the refund policy in full in writing. Screenshot the website, refund policy and your descriptions with the date visible. Then run as fast as you can the other way. There are other reputable companies out there. Find them, give them your money.

I booked a tour for the day we would be in Greenland. I had asked the owner, Sandra O'Leary, on her face book advertisement if the tour was refundable if the cruise ship did not port. She replied if the cruise ship does not port the tour is refundable. Well due to weather we did not port. She is now stating the tour was always non refundable. this was no where on her web old site on terms and condition or tour description. She then started a new web site and completely changed the tour description to state non refundable. I booked march 3, 23 and have screen shots of her tour description dated march 30th, 23. she started the new web site april 17th, 23. the information and tour description chanced in may. She has refused to return the 100% minus the 15$ the terms and conditions stated but is offering only 50% with the possibility of more. per her own terms all refunds will be processed in 60 days. it is over 60 days and she has not returned 100% to everyone. She is also sending the new terms and tour description to the credit cards instead of the terms and description that was in effect at the time of booking. the date of her terms and tour description she sent to the credit card was Oct, 4, 23. after the port was missed september 8, 23.

We, and 100+ others, are trying to get money refunded on cruise excursions that never happened due to the ship not docking. When we booked we were reassured multiple times that the tours were refundable if the port was cancelled. After the cancellation the delays and excuses started until the website could be changed and the tour description now reads “not refundable.” Outright lies to banks, insurance companies, vendors, and customers followed along with threats of lawsuits and promises of 50% refund if credit card claims are not filed. Meanwhile the owner is cruising nonstop and enjoying her casino time. DO NOT USE unless you enjoy paying for a stranger’s vacation.

I wish I could rate this company zero stars. This company is dishonest and keeps your money even when she sells the tour as 100% refundable. She changed her website to non-refundable after our ship failed to port due to weather. She offered 50% refund if we agreed to not file a charge back on our credit card. We have everything in writing and screenshots of her terms and conditions and she is still fighting to keep everyone's money. She is telling everyone to file a claim with their travel insurance so she can keep our money. The tours we did get to go on thru her company were very disappointing. Unorganized, not what was advertised, and a waste of money. Buyer beware, this is not a reputable company.