SandrascruisetoursReviews of sandrascruisetours.com

Sandra is offering free tours in return for excellent reviews. She still has not provided refunds for dozens of us from September 2023. Anyone saying they knew the tours were not refundable due to remote location is a liar. Sandra posted in her own Facebook page that if we didn’t port it was 100% refundable. Yes we have that screenshot to prove it. Now she has her friends attacking others on the cruise and then they tell security they hit them first. She is the biggest scam artist in the travel industry. Stay away from her of you risk losing all of your money. She will lie to your credit card company. She lost her credit card privileges because of all the chargebacks against her. She now uses Zelle…illegal in Canada because she knows you can’t get your money back once you send it. It’s the approved payment of scammers. I highly burger you to check out Consumer Rescue and the articles she has written on this particular person. Months of research went into that article before it was published and is 10000% accurate.

The tours are mostly awful and totally not as described, people are crammed in busses as cattle. She, Sandra O Leary, has no insurance, in case something goes wrong, for example an accident happens on the road, you are totally on your own. Do not trust her ! There is no agreement not any document you can rely on because she changes her terms whenever it is convenient for her. Do not let her ruin your holiday. She gives free tours for posting a good review, there are 2 on trustpilot from people who were paid to put it on trustpilot. Do not trust her !

I booked several tours through Sandras, for Mediterranean last fall. To spend that much on a cruise and go that far, I felt that she ruined my vacation! The tours did not deliver the sites and agenda as expected; not because of weather or unexpected circumstances, but due to complete overcrowding and disorganization. For example, we were told we would avoid the chaos in Santorini by going to our own boat just a short walk away and going to the other side of the island. Not true! The greeter arrived almost an hour late and just moved us like a herd of cattle onto a normal tender boat. Our bus where we were told we could leave our belongings, made a pickup and drop off of an entirely different group. The tour guide got lost coming back to the bus and didn’t even point out any sites or how to get to them. There was no tour at all, just chaotic rides from one place to another. Never again! I have heard of many customers not getting refunds for cancelled stops in Greenland. Although that didn’t directly impact me, she was accepting Greenland reservations when I booked my tours and I remember every tour had a FULL refund if the ship didn’t dock. Of course experienced cruisers would never accept NON-REFUNDABLE. It wouldn’t make sense. She scammed them.

Sandra O’Leary of Sandra’s Cruise Tours is not a respectable or trusted tour company. I booked 2 different totes with her prior to her having a website. I booked it based off of her Facebook page which stated “if the ship does not port a full refund will be issued” so we booked with her. The first tour was booked via payment through PayPal using my credit card. She refused to give refunds stating Greenland was a remote port and was not eligible for refunds as stated on her website. I provided proof of her promises to PayPal but they couldn’t issue a refund as she had closed her account in order to avoid chargebacks. Our second tour was also booked prior to the website being live. The second tour was in such demand, I booked our entire party of 8 using our AmEx card to ensure we got spaces. This she refunded immediately stating that since we booked before the website was live, we were entitled to a full refund as the remote port exclusion had not been activated. After speaking to our AmEx representative, we found out she had too many disputes and was close to losing her merchant account with AmEx. I used my receipt from the PayPal tour booking showing it was booked prior to the AmEx booking along with her explanation of the reason the refund was returned and showed her it was also booked before the website going live. I used her reasons for the refund and logic to request the second refund. Both tours were eventually refunded but it took hours of my time and 30 plus emails over nearly 6 months to receive my refunds. I have dozens of friends who did not get a refund. All in all, I 100% do not recommend purchasing tours from this company.

Sandra cannot be trusted. We missed a port and although the tour stated clearly refundable she did not refund us the money. Side note which makes it even worse, she kept all of her clients money and never paid the original vendor. Do not book with her.

She’s a scam artist!!!! Don’t book with her!!! Our ship didn’t even make it to port and she wouldn’t refund us!!!! We have proof stating she would before we bought it!! Sheister!!!

Less than zero should be an option. We were booked with her tour group for an excursion in Greenland. The ship did not dock there due to a hurricane. Her refunds were not forthcoming; she suggested we file with our insurance company. Later, she amended that, and was only offering 50% back minus business fees. When we booked, her policy was 100% refund, if the port is missed. Later, she changed the website.

Do NOT use this tour company. In September the Carnival Legend did not make it to Greenland. As a result the tours for those 2 ports were cancelled. Over 800 passengers are fighting for full refunds from Sandra. She has stated she did not receive a full refund from the boat tour operator. She received all but $7.50 pp. She did encourage him to keep 3, 4, or 5 thousand dollars and she would work with him for 2024. She told him we were all getting free cruises to make it appear he would be getting all that business next year. This is theft and deception of our money. At the time of booking the website had no refund policy. It later changed with no notification to any of us. It then changed again after the cruise to being non refundable due to the remote location. This is the paperwork she is sending to the banks to be used to determine the chargebacks. The information is incorrect. It goes to her character, honesty, integrity and accuracy of her claim. If you even think of using this tour company be sure to get in writing whether she is bonded, licensed and insured. Why insured? Because her insurance company should be paying out, not yours! Get the refund policy in full in writing. Screenshot the website, refund policy and your descriptions with the date visible. Then run as fast as you can the other way. There are other reputable companies out there. Find them, give them your money.