SamstoresReviews of samstores.com

I wish I could give this company NO stars! The first time I called I was told that my order was back ordered. I was told I needed to wait two weeks. The next time I called they said the order should be on its way within a day or so they created a shipping label with UPS. HOWEVER I never got the package, in fact the package never left the warehouse. The company added a label for UPS and package tracking but UPS told me that they had never received the package. The company created a second shipping label and this time I was sent a package. I hooked up the DVR/ DVD player and I played a DVD for about 40 minutes when the Unit froze and stopped working altogether! I called the company and they emailed to me a form so that I could return the item. I went to the post office and paid $14 to ship the item back to the company the company then refused my return and the DVD player was sent all the way back to me. When I called the company to ask what happened they could not give me a manager. PLEASE DONT BUY FROM THIS HORRIBLE COMPANY!!!!

I ordered a fridge and stove from from them in December. They called me to tell me that the fridge I ordered was on back order for a week. That was fine since we were renovating. But after 2 weeks I called them with an update and they told an additional 3 weeks were needed. Still, fine, the price was great so I could stand waiting 3 more. Three weeks past and I called again, this time my fridge is on back order indefinitely! I didn't want a refund just a fridge, so I asked if they could find me something comparable to send instead. Which they told me to go to the website and email them what I liked. I picked 5 that said ready to order and was informed that all but one were backordered! The one that wasn't, was 500 more and they couldn't compensate me that much because they were already losing too much money on my order since they had to split the shipping. Eventually, their "customer service" rep found one for me that met my criteria: stainless steel, 25 sq ft and drink dispenser on the door. I had to spend 200 dollars more to get it. He sent me the link and it looked great. When it came to my house it was a white fridge. When I sent it back and called them, they said that I was confused and it was my mistake. I had to forward our email conversations back to them to prove that is was there mistake. It took almost 4 months to get my fridge.

So, we ordered a freezer from Worldwide Voltage (a subsidiary of Samstores) one month ago. They charged our credit card THAT DAY. We waited for the product to show...nothing. Finally, my husband called the company and they said it was backordered. We received our credit card bill today...still no freezer. So my husband called the company and said he wasn't going to pay for something he didn't have. (Like I said, we actually paid for it a month ago.) The rep said he would call him back today. Guess what? No call. Can they DO THAT? If it's not illegal, shouldn't it be?

I purchased what was supposed to be a reconditioned LG dryer from Samstores a couple of months ago. The dryer did not work and Samstores was totally rude and uncooperative when I called and emailed. After a week of no response, someone called and told me that LG would be contacting me for repairs. That never happened and was in fact a lie. After contacting LG directly, I discovered that the serial number had been removed, therefore LG would not honor what should have been a one year warranty. I am now out $520.00 and have to dispose of a dryer that doesn't work. My credit card company denied my dispute because I would not pay hundreds of dollars for freight to return the dryer in hopes that these scammers might actually return my money, minus their shipping charges. Their return policies are part of their scheme and they know exactly how to work the system to steal people's money. The sad thing is nobody cares and they just keep getting away with it. DON"T BE THEIR NEXT VICTIM!

Don’t even think about dealing with them! They’re lying, untrustworthy, rude and always late. And they pretend to be right. Their products often don’t work properly and their policy is made only to protect them self and to allow them to cheat you. I ordered a cell phone that was supposed to be unlocked and I got a locked one. After a few calls they told me to send it back, assuring me that they would send me a new one and they would refund me also for the shipping charges. I sent it back. I got the new phone and it didn’t work properly. I called them again and they told me to send it back again, assuring me that they would refund me both for the phone and for all the shipping charges. I’ve never been refunded! And I was really in a hurry because I was leaving the country, I called them many times and they always promised me to be on time, but they never were. I almost missed a flight because of their delay. And I’ve never been refunded for the time I lost with them and for the dozens of calls I had to make. For a few months they kept assuring me that I would have been refunded for all the expenses and the phone (it wasn’t my fault at all that I got 2 broken phones). Only 3 months later I finally spoke with Peter, the worst guy there. He was really rude and he accused me to lye. Unfortunately all the promises I got from them were made at the phone, I don’t have anything written down. They’re so good in such kind of things! They know how to cheat you avoiding the law! At the very end I got a GPS navigator from them because they didn’t want to give me my money back, even if they promised me to do that before I ordered the first phone (otherwise I wouldn’t ever bought the phone, and they knew that). But they didn’t refund me for the shipping charges (to get the phones and the GPS, and to send them back), even if their products were bad working so it was their fault and not mine. I lived in the US for 3 years and I bought a lot of stuff. I had terrific experiences with everyone I dealt with, except the Samstores guys. They represent the worst American experience I had! I strongly hope that everybody shall avoid to buy anything more from them, so they will not have the chance to cheat someone else like they did with me.

"IT IS IMPERATIVE THAT NO ONE DOES ANY BUSINESS WITH THIS ORGANIZATION. We dealt with the World Wide Voltage web site which is supposed to be a subsidiary of Sam Stores (which is actually Sam Electronics, Inc.) We ordered a Samsung Galaxy Tab 10.1 from this store because we could reach a real person "Dinash." The product was approximately $70 more than the competition, however, sine we could reach a person and get our questions answered we ordered from them. We have ordered many unlocked GSM communications devices and they have always worked right out of the box with our SIM cards. Keep in mind that the Sam Stores' (listed as Sam Electronics, Inc.) local Better Business Bureau (BBB) has them listed with an A+ rating -- evidently those complaining on this site have not taken the opportunity to report this to the Chicago area Better Business Bureau. Dinash clearly stated that we could use our existing T-mobile SIM card in the unit. When we receive the unit and carefully followed all of the instructions having charged the battery as instructed, found that the unit was not connecting to T-mobile. AFter four hours on the lines with T-mobile technical support, T-mobile ascertained that the unit would not connect to their network and referred us to the manufacturer, Samsung. The manufacturer could not locate the country of destination for the product (that they derive from the units serial number) to direct us to the correct support organization for this specfic unit. We contacted Sam Store for help, however, during a continuing run around offered us a couple of pieces of advice for things that we had already tried and were already proven unhelpful for resolving the T=mobile connection problem. The RMA link was non-existant on the World Wide Voltage site so that we used the one from the Sam Stores web site. They would never issue an RMA number, so we have returned the unit with the last 4 digits of the invoice. It cost us $47 to ship back the unit. We have filed a complaint with their local BBB. Their response is as random as their business outlook: citing that we are not located in the US (even though the product was shipped to a US address) and other arm waving to avoid coming to a resolution to make the transaction right and accept a defective returned unit for refund."

This is a horrible website. Don't buy from them. The phone I received was open and had finger prints all over it. You could clearly tell it was used or refurbished. I contacted them and they do not allow RETURNS. Don't buy. Buy from a true, legit site.

I also ordered from this company. I found the specific product on their website that I wanted in stock. I received a call stating that the item was not available, and they could send me a similar item for around the same price. I agreed over the phone. I received a product that was not for use in the United States despite being told it was "Universal." I called for weeks trying to request a refund or exchange. I got nowhere. After several attempts, I finally got someone to send me an RMA form to fax back. I immediately faxed it back hoping to get an RMA number assigned. I never heard back. I called after a week and was told they never received my fax. I faxed it again. No word back. I called a few days later and was told that they would not refund. No problem, I'll take an exchange. Refused. I filed a complaint with the Better Business Bureau. After a few more phone calls to them, I was finally told that I was approved for an exchange. I spoke with someone named Santu that told me that he was looking for a similar product to exchange with. He told me to call him the next day. I tried to call him every day for a week. He was unavailable every time, and never returned my call. I finally spoke with Peter, the manager. He berated me over the phone. His hostile, angry call was not acceptable. He also told me that he would try to find a comparable model to exchange for me. That was two weeks ago. I still have not heard back from him. Their argument is that this is beyond their 30-day return policy. It's only taken that long because I've had to call them on several occasions for several weeks to get anywhere. They've avoided handling this problem. They won't return my calls. I originally placed this order 5 months ago. I have a useless product sitting in the original box doing me no good.