SamstoresReviews of samstores.com

Highly disastisfied by your service. I had to process payment three times with different credit cards but due to your technical issues then I had to do a bank transfer. Result: I will open my school with no whiteboard for the first week. Won't buy from you again.

I recently bought a gaming laptop. That did not work I return it to the store employees recommend I leave the laptop and come back for it tomorrow. They explain me the laptop did not function right and they got me a new laptop but when I set up my "new" laptop it was the same laptop I first bought. So I therefore brought back the laptop a second time to the store they. explain me it is not possible for the laptop to be fixed and they don't have a replacement laptop for me and therefore I could not get my money back I would never shop at the store Sam's again.

Complete fraud. I ordered instant pot here because Amazon doesn't sell 220V. But they never delivered the item. My order number is 39139 and my contact is info@samstore. All they did is to verify my payment, after that nothing happened. Never trust them.

No manners, insulted me, had to dispute with my bank to get a refund....rude customer service. NOT PROFESSIONAL...if it was not for my bank they wold have stolen my money.

Fraudulent store, gave me a run around for 5 days, never sent my item. Wanted more money, lied every time I got them on the phone, about shipping the item, no invoice or tracking was ever provided, tried to extort more money! Do yourself a favor, don't waste your time!

ordered TV online, received no invoice, only message to call. When I called, was told there was newer model, was it ok to substitute? Yes, I said it was OK - then received smaller size TV, made for African market with no adapter to use. No invoice was ever sent until I called complaining about wrong set. Refused to pay for return shipping charges Don't do business here.

I ordered a standard 30" stove. Because they didn't have one in stock, I was sent a 30" stove but only 24" deep. Samstores insisted that I pay the shipping to return the stove. The G.E. dryer didn't come with a conversion kit to propane. The salesman insisted that that has never happened and to this day I have not received one. The transformer on the range (the 2nd range) melted when we plugged the oven in. I still have not received the part because the salesman said I sent the wrong model number which he said is not a Whirlpool but a G.E. Since I was needing help on a G.E. dryer as well as a Whirlpool Range, they thought I needed help on a G.E. range and confused the two items. I still have not been helped. I wish I had never purchased anything from Samstores because their personnel refuse to accept any responsibility for the problems saying that it was all my mistakes. Where did the adage go that the customer is always right (and in this case he was)?

It took almost two months between my credit card payment and the delivery of my order 1. First, I got a call from customer service : the fridge, allegedly in stock with immediate delivery on the order page, was NOT in stock after all, but it had already been paid for. I got an offer for a similar fridge with a different brand, from Maytag to Whirlpool. I asked for an ice maker to be added to the second choice, since it had been included in my first one.... I was told that was OK, no mention of delays. 2. After 3 weeks and no news, I called and was told that the additional order of an ice maker was causing the delay...Sort of : "it's your fault". I asked for the shipment to be made without the ice maker, and was told it would leave immediately. No mention of refund for the price difference. I passed on that. 3. It took over another two weeks for the fridge to be delivered to a US address . 4. I live in the West Indies, so I eventually got the final delivery two days ago for a : -A brandless fridge, no tag, no brand. I do not know what that thing is really worth. -A stainless steel fridge, which only has stainless steel doors, the rest pitch black, horrible in a clear colored kitchen... -No invoice ( apart from the first one through the order site for a different item), making it a pain to clear customs. All that happening with absolutely NOT ONE WORD IN WRITING, NO RISK TAKEN from customer service. 5. Considering the numerous bad reviews I have read on this site, I am not even going to call customer service, enough said about such blatant dishonesty. Try to avoid this company if you live overseas as I do....When you receive the wrong stuff, the process of complaining, returning something that has been put onto a container, has been charged by a freighter and customs, etc. is just impossible to even consider. 220 volts appliances can be bought from a regular European supplier and it will be cheaper, safer and probably faster even if you live on this side of the Atlantic. That's my lesson learned !