Nikhil M.
GREATEST CUSTOMER SERVICE
I HAD PLACED AN ORDER FOR A QUANTITY OF 6 TRANSFORMERS OF 8000 WATTS. I WAS WORRIED THAT I MIGHT NOT RECEIVE THEM IN TIME SO I WANTED TO EXPEDITE MY SHIPMENT. WHEN I CALCULATED THE TOTAL COST ON THE SHIPPING THEN I FOUND OUT THAT JUST TO SHIP ONE PIECE WOULD COST ME THE SAME PRICE OF THE TRANSFORMER. I IMMD. CALLED THE CUSTOMER SERVICE TO SEE IF THE SHIPPING CAN BE A LITTLE LESS THAN WHAT IT WAS. I SPOKE A GENTLEMEN BY THE NAME OF BENNY AND HE ADVISED ME TO SHIP THEM GROUND INSTEAD OF 3RD DAY BECAUSE ACCORDING TO HIM I WOULD RECEIVE IN THE TIME FRAME THAT I WANTED. AT FIRST I WAS A BIT SCARED BECAUSE I REALLY WANTED THEM ON TIME BUT BENNY WAS VERY CONFIDENT ABOUT THE TRANSIT TIME FOR THE SHIPPING. SO WE WENT AHEAD WITH THE GROUND SHIPPING INSTEAD OF 3RD DAY. THE ORDER WAS PLACED IN THE MORNING AND I HAD 6 TRACKING NUMBER IN MY EMAIL BY THE EVENING. I TRACKED THEM ALL AND GUESS WHAT? BENNY WAS RIGHT, I DID RECEIVE THEM IN TEXAS WITHIN 3 DAYS. THANK YOU SO MUCH SAMSTORES. THE TRANSFORMERS ARE NOW BEING USED FOR A GREAT CAUSE AND I WILL BE BACK TO BUY MORE FROM THEM. ONCE AGAIN THAN YOU SO MUCH SAMSTORES.