SamsaraReviews of samsara.com

Samsara is the biggest piece of crap. Companies, like the one I work for, contract with these clowns to make us drive safer. Problem, the robots have never driven and the technology is SO flawed. I was just driving 54 mph in a 55 mph zone and the stupid robot with NO driving experience just kept yelling at me to slow down. If I do get reprimanded, or worse, you bet Samsara will have a fat law suit coming their way!

Communication is really poor and the high pressure sales is not desirable. Returned everything under the thirty day trial period and they still squeezed $94.00 out of me for the shipping. Poor company to work with. We are moving to AT&T for the camera service.

Fantastic products used over many years and highly recommended. Integral for those in the transport industry!

Innovative company always adding new features

Very supportive and helpful at all times.

Samsara is probably the most advanced product we use and so glad we do, since using this the data we have, has reduced our incidents ten fold, and also to add the teams at samsara are amazing to work with, always taking out ideas on board and innovating with us, a true partner!

We were approached by our Account Executive and offered a trial basis use of their multi-cam system. He both stated on calls and wrote on our email thread that this would save us money by replacing part of what we already have while providing more coverage. Sounding too good to be true and asked several times. I agreed to try it out. As soon as I received them I realized that we could not replace any equipment with this. It actually required our current equipment to work. I reached out to the AE twice and no response. Put in a Support ticket for return labels and a refund for the shipping cost as this was their fault for giving misinformation on their product. Support was great but said they could not give a refund for shipping. I asked to escalate to my AE's supervisor after I explained what happened. They obliged and added him (Al Scott) on our thread for transparency. He didn't respond either. I sent out another email asking if he was going to ignore me. He responded saying that a credit would be issued. I later asked Al about why the AE had not responded and again asked about the shipping refund. He wrote back saying that they don't give shipping refunds because the items were sent. I asked him if he read the thread he responded to because this was caused by their misinformation. We went back and fourth but never got a reason why the AE never responded or him admitting that this was wrong on their part. Long story short. I no longer believe anything they say and will not get any more equipment from them. I don't trust a company that can't admit when they mess up. They are quick to add on equipment but use a snail's pace when it does not benefit them. I am waiting t receive their response from Kelly (auto generated generic response system they use).

My company did not want a 3 year contract with Samsara and negotiated a 1 year contract. After agreeing to the 1 year contract, Samsara sent a payment link to approve the 1 year contract and allow funds to be drawn to pay the full amount of the 1 year contract as agreed. Not only did Samsara draw the agreed to amount for the 1 year contract, Samsara also drew an additional $29,000.00 to cover the 3 year contract that that we did not agree to and had refused. After 2 months of trying to get a reversal of the charge we have gotten a complete runaround. We were told that a contract specialist had failed to cancel the 3 year contract and the contract department was working to correct the mistake. 2 months later they still have our money and we are being forced to take legal action. Stay clear from this company.