SamsaraReviews of samsara.com

3.7538 reviews
Administration & Services
1 De Haro Street, San Francisco, California

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Samsara

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About Samsara

Samsara simplifies physical operations by bringing all your people, equipment, systems, and sites onto one open platform. With the world's largest Connected Operations dataset, we deliver more accurate insights to help you make smarter decisions. Whether you’re managing fleets or optimizing work sites, you’ll get recommendations you can trust and features that keep you ahead. From small fleets to major enterprises, our solutions serve organizations across transportation, construction, manufacturing, and logistics. Our platform is secure, easy to deploy, grows with your business, and connects easily with your existing tools. With ongoing innovation backed by over $1B in research and more than 150 patents, Samsara is your partner for long-term success.

Samsara (samsara.com) has 538 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.

Also known as: samsara.com
Website: samsara.com
Category: Administration & Services
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 39% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Samsara reviews

538 approved reviews, newest moderated first

A-A Lock A.
Jan 31, 2025
Scam/Fraudulent Company
Scam/Fraudulent Company. Auto renewed $10,000.00 on our credit card from a contract 3 years ago (2022) without getting authorization. They claim we didn't "cancel" in time, but never notified us of the credit card charge. DO NOT use them! There product is ok (not great), but there are so many better/cost effective options available. You've been warned!
Response from SamsaraJan 31, 2025
Hi there. Thank you for bringing this issue to our attention, we are so sorry this has been your experience. We’d like to get this resolved for you as soon as possible. Can you please email me at [email protected] with your contact information and I can connect you directly with the team to help resolve this? Thank you for being a valued customer. Kelly
Valued C.
Jan 28, 2025
i will not waste anymore of my time…
i will not waste anymore of my time writing about this company. im looking to change companies as i write this.
Response from SamsaraFeb 20, 2025
Hi Paul, Thank you for bringing this issue to our attention. We always aim to put our customers first and are sorry this has been your experience. We understand our support team has been in touch and are working together toward a resolution. Please let us know if there is anything else you need our support on.Thank you for your partnership, Kelly
Valued C.
Jan 27, 2025
We have had broken trackers that we pay…
We have had broken trackers that we pay for for over 12 months we try to resolve this but it falls on death ears ?
Response from SamsaraJan 30, 2025
Hi John, Thank you for bringing this issue to our attention. We always aim to put our customers first and are sorry this has been your experience. We understand your team is in touch with our support team and are working together toward a resolution. Please let us know if there is anything else you need our support on.
Manjit J.
Jan 27, 2025
Terrible after sales care
Terrible after sales care. It takes days for an e-mail to be answered, and when they do, it does not resolve the issue. Do not buy Samsara if you have an ageing fleet, the hardware & software is not compatible.
Response from SamsaraJan 31, 2025
Hi Manjit, Thank you for bringing this issue to our attention. We always aim to put our customers first and are sorry this has been your experience. We understand you’re in touch with our team and are working together toward a resolution. Please let us know if there is anything else you need our support on. Kelly
Valued C.
Jan 27, 2025
Highly recommended for product and service
We've been with Samsara for over three years, when I did the original business case for a telematics system Samsara was discounted due to price, however, after a year of appalling service from a different supplier, we went with Samsara, after a year, the savings on our insurance premium paid for the service. Customer service is excellent, their feature set is fantastic, the API documentation is superb. Nothing else to say really, excellent product, excellent service, good value for money.
Response from SamsaraJan 31, 2025
Thank you for your feedback, Darren! We’re thrilled to hear about your experience with us so far. Your feedback is invaluable and helps us to continue to improve our product and the customer experience. If you have any other feedback and need support in the future, please reach out to us directly at samsara.com/help and someone will be in touch as soon as possible. Thanks for your partnership! Kelly
Valued C.
Jan 27, 2025
Excellent Tracking system
Excellent Tracking system. very good for building reports on fuel, driver and vehicle performance.
Response from SamsaraJan 31, 2025
Hi Mark, thank you for your review. We're so glad to hear about your experience with us. Your feedback is invaluable and helps us to continue to improve our product and the customer experience. If you have any other feedback and need support in the future, please reach out to us directly at (415) 329-6900 and someone will be in touch as soon as possible. Kelly
Valued C.
Jan 27, 2025
Brilliant system and great equipment
Brilliant system and great equipment.
Response from SamsaraJan 31, 2025
Hi Steven, Thank you for bringing this issue to our attention. We’d like to get this resolved for you as soon as possible and truly apologize for your experience. We’ve flagged this to the team and someone will be in touch with you shortly to discuss further. Thank you for being a valued customer. Kelly
Valued C.
Jan 27, 2025
It is a great tool for management.
It is a great tool for management.
Response from SamsaraJan 31, 2025
Thanks for your feedback, Laura. Your input is incredibly valuable and helps us refine our product and enhance the customer journey. If you have any additional feedback or need assistance in the future, don’t hesitate to reach out at (415) 329-6900—our team is always here to help. Thanks for being a valued customer. Kelly

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