JH
Good luck if you need a refund, very sus customer service
The below message came to me from Sameday health agreeing they owed me a refund (for home covid tests that were cancelled). No refund ever came, and when I pinged them to remind them of this message and ask where my refund was, they started interacting with me as if they had no idea about my many prior interactions with them, including the email where their person had promised a refund, asking me for the exact same information I had already given them by phone and email in detail at least twice before (sometimes to the same customer service person). My experience was like the movie Groundhog day, but with a creepy side of scammy fake new age "care" - uh yeah, no thanks. Sameday Health's billing department's conduct was terrible and felt fraudulent. Here's their email to me from February: Feb 23, 2022, 11:09 AM GMT-11 I understand, our team is looking into this further, we appreciate your patience with this matter. As of now, we will issue the refund for 3 patients. Once our team can determine this for certain, we will initiate your fourth patient. We are still looking into this. I sincerely apologize. Be Well, Sameday Health (310) 697-8126
Response from Sameday HealthMay 9, 2022
Good morning, thank you for taking the time to write the review above. We apologize for the stress we caused while you were trying to get refunded. A full refund has been initiated for your payment and a receipt emailed to you. The funds should be available in your account in 5 to 10 days. Please let us know if you have any questions. Have a nice day!