LouisMastriani
I scheduled and had a concierge home…
I scheduled and had a concierge home visit for a PCR test the morning of the day before I was to travel overseas. You told me the test results would be sent to me in 12 hours, and no later than 16 hours. No test results were received by the next morning even though in multiple phone calls overnight I was assured I would have the results before I flew. I flew to Miami with no test results, and your people told me they did not have any results and had no idea when they would be ready. I had to pay $275 for a PCR test and almost missed ny flight overseas. Sameday Health is incompetent, and has disgraceful customer service, staffed by untrained and very ignorant people.
Response from Sameday HealthMar 13, 2022
Hello! Thank you so much for taking the time to write this feedback. We are so sorry to hear that you did not get your results in a timely manner and that our Customer Support team was not helpful. While we recognize we cannot fully rectify the situation, we would like to refund you for the test you purchased. A client care representative will be emailing you in 1 to 2 business days to ensure that a refund has been issued for your purchase. Thank you again for your time as this is incredibly important to us. We will use this feedback to improve our services for the future. Have a nice day!



