SamebikeReviews of samebike.com

La peggiore esperienza di acquisto della mia vita! Ho acquistato 2 samebike Lo26plus spendo oltre 2000€. La consegna è stata abbastanza rapida. Una volta montate le e-bike è iniziato l'incubo. Il prodotto è di bassissima qualità, i componenti sono di scarsa fattura e ad ogni uscita in bicicletta (su strada asfaltata, non a fare salti!) sono cominciati piccoli e grandi problemi, da contakilometri alla camera d'aria, il cambio funziona malissimo ecc. Ma il vero incubo è iniziato quando ho stortato la ruota posteriore di una delle due biciclette. Ho chiesto al venditore se potessi acquistarne una nuova, chiaramente senza il motore. Mi hanno rimbalzato tra mille contatti diversi (circa 50 email e centinaia di messaggi whatsapp), nessuno dei quali mi ha aiutato, anzi non rispondono più. In sostanza nessuno dei rivenditori e nemmeno il produttore ha la ruota di ricambio, quindi secondo loro devo buttare la bicicletta... ho provato a chiedere un link di un altro rivenditore che potesse avere un prodotto con le corrette caratteristiche tecniche, sono oltre 1 mese che attendo risposte. Acquistando in EU pensavo di essere tutelato dal direttiva 2019/771. Ora dovrò rivolgermi European Consumer Centre per una semplice ruota...

I placed an order on December 29 (order #5795). According to the tracking information, the shipment has been stuck in Zaltbommel, Netherlands since January 2 (until 19 of January), with no movement or delivery updates. I have contacted customer support multiple times by email and chat. Responses are slow and consistently vague, with no clear delivery date, no DHL investigation reference, and no concrete solution. I was only told to “give some time” repeatedly. I depend on this bike for work, and the lack of clear communication and defined timelines has been very disruptive. At this point, I still have no product and no reliable information.

Low quality seat came of after few days. No keylocking or digital locking.

Extremely disappointed. Brand-new SM-C01 scooter had a manufacturing defect within a month, and the support team refused to help in any way. No refund, no replacement, no accountability. I would not recommend this product or company.

They offer a bike with aluminum frame, but send a steel frame instead. It's heavier. Don't trust them saying the bike is low weight. After they ask you to pay the returning back delivery as it was their fault to support wrong product. I'm very disappointed. Don't buy from same bike.eu

Bought an LOTDM200-II in August of 24, bike worked fine until February of 25 that's when the issues started, first of all it was the front light, took about a month speaking to them to send a replacement, that didn't fix the issue so after another month they sent a new controller, this fixed the error 10 message but the cycle assist didn't work, then had about 2 months of it working but with no pedal assist, then more issues with communication errors, was sent a new wiring loom, that didn't fix the issue and have now been sent a new throttle which I've fitted and still getting Error 10 messages on the HUD, customer service is atrocious and I honestly think they have no idea what the issue is, DO NOT BUY FROM SAMEBIKE, will just waste your money and time

First of all the delivery company gave me a date and a two hour window and never turned up.Then I receive a message two days later saying you are next on delivery it turns up within 10 minutes know one being home luckily I contacted a neighbour in time. On putting the bike together was impressed liked the look of it until I charged it and turned it on to receive a 01 error message with the bike controller issue brilliant just what you need. Hopefully I will here back from same bike with a solution or refund but not impressed so far

Esperienza pessima si è bruciato il motore nel mozzo ed è introvabile tutti i meccanici contattati mi dicono di buttarla la ditta dopo qualche anno non produce più questo motore quindi non ci sono ricambi è una bici usa e getta spendete un po di più ma acquistate prodotti conosciuti non queste cinesate