SamebikeReviews of samebike.com

Das Fahrrad was ist als neu gekauft habe ist völlig ramponiert angekommen . Es war bereits aufgebaut- vermutlich B Ware . Zusätzlich sehr viele sehr tiefe Abschürfungen bis auf das Metall am gesamten Rahmen . Völlige Enttäuschung beim Kundenservice . Man schlug 15€ Entschädigung vor und ich solle mir für ein neues Fahrrad einfach eine Dose sprühfarbe holen . Teilweise soft fixe Luftblasen unter dem lach sehr Rostanfällig. Ich habe alles fotografisch dokumentiert . Sattelstange war ebenfalls schon benutzt mit deutlichen Abschürfungen. Die schriftlich versprochenen 100€ Entschädigung nach langem hin und her (Angebot anfangs ja 15€) kamen nie an . Chat gpt schätzt den Schaden auf 250€ bis Totalschaden

DO NOT BUY FROM THIS COMPANY I have never been treated so badly by a company. I bought an electric bike from them and within 8 days it developed a fault which made it useless. They have treated me like an idiot and have ignored my consumer rights, expecting me to take the bike apart and test/repair it myself! It is over a month since the bike broke down and I am still fighting for them to collect it and refund my money.

My order 6257 still hasn't been shipped.

Ordered a Samebike CY20 folding e-bike through Walmart. The tracker updated that it will be delivered as per the mentioned date. Every time I checked the tracker it confirmed the same delivery info however it was still on "preparing" bike order. I sent two emails to Samebike but never heard back. I finally called walmart customer service who contacted Samebike. I received an email on the delivery date confirming that Samebike cancelled the order without a reason. I'm assuming that they were out of stock and never contacted me.

The Worst bike company avoid my bike has broke twice now and its only done less than 100miles now it’s out off warranty had to order parts that never came the customer service is ridiculous poor communication poor quality even when I got the bike bits were missing

Samebike is not interested in buyers of their ebikes from other companies. Bought a bike from Pogo Cycles with a 48V battery and after just 2 charges the battery would only charge to 36V. Pogo is not interested in replacing the battery and the display and Samebike do not reply to emails of Complaint. It is good advice not to purchase an ebike from either company as their customer service will be non-existent. Shabby companies like these should be avoided.

I ordered a particular colour, which than was sold out, so I cancelled, than all of s sudden they had one left! Although I had cancelled, it arrived anyway and they would not take it back! Than they promise me accessories and some money back, never happened. So I was forced to keep it and it never went furher thsn 7,5 km on a full battery, so I asked for a renewal, no reaction so I had to buy a new one via other channels! It is a terrible bike that loses too much speed in corners and still uses too much battery! Max 22 km per full battery!

Take my advice and do not buy an ebike from this company, there after care is none existent, my motor failed after 3months/50 miles.So it is still supposed to have 9 months warranty left ,however after providing proof of purchase, videos etc etc they are not willing to repair or replace, basically they told me to pursue my money back via my bank ,that's how little they care,so please avoid because if anything goes wrong the warranty means nothing, and not many ebike repair shops will touch samebike bikes .