Steve M.
Out of the Blue - Order cancelled after payment
The e-bike order process via website was simple and I received immediate email of confirmation post my payment. Less than a week later I received another email (tracking number) to confirm shipment. All good so far. However, the following day I checked the tracking information and the status showed the number 'not found' / 'cannot be delivered'. I queried support at Samebike but did not receive a reply. Early this morning I received an email from odd email address 'store+60139634869 t.shopifyemail' saying my order had been cancelled and a refund will be provided. No explanation as to how they can mark it shipped one day, but then cancel it the next. Also, no information on when the refund will be transferred. Not only a waste of my time but potentially a scam to take your money - on the premise of ordering an item but have no intention of fulfilling the order nor communicate with purchaser. Two querying emails to them so far have gone unanswered. Worrying, to say the least! Update: A short email from Samebike advised my order was cancelled due to my ‘remote’ location. I am 15 minutes from a major city. They said I would receive my money back within 5-7 days and would I revise my Trustpilot review. Update: I received my refund today thankfully.