SalutHaiti.comReviews of saluthaiti.com

Response from SalutHaiti.comApr 3, 2019

Hello Kerldjino, We tried to cancel the order on our end, but the response received from the local operator was the the credit has already been added to the selected number. We appreciate your understanding! Please always double check the details before you hit the Recharge button in the checkout. If the number is incorrect, but already exists in use, we can cancel the order only while the order is still Pending, that is it hasn't been processed. Once it gets processed, it is difficult to prove to the local operator and other third parties involved in the transaction that the intent was to top up another number. This is valid for all similar transfer of goods services. We have sent you an email with more details and a nice surprise! Hope you like it.

Response from SalutHaiti.comFeb 13, 2019

Hello Serge! Thank you for your feedback, but there is an explanation. MobileRecharge is a transfer of goods service, not a currency exchange service. That's why you cannot have the conversion you have with a financial institution, like your bank for example. It works differently. Mobile Recharge includes multiple international transactions, and exchange services too. That's why the amount you send may not always match the exact exchange value. It depends from transaction to transaction, operator to operator, country to country. If you have any other doubts, please contact us at 1866-535-8095 Customer Support. Thank you for your understanding!

Response from SalutHaiti.comOct 30, 2018

Hi Keke, We can assure you we only charge our customers for the calls that get connected. Moreover, we don't have any hidden fees and the credit does not expire. For any questions, our Support Team is available 24/7: https://saluthaiti.com/contact We are certified by BBB for transparency and fair marketing, we could not afford "stealing" anything. Please check the label down the homepage. Thank you for being with us. Please get in touch with us if you need our help.

Response from SalutHaiti.comOct 9, 2018

Hi Dimitri, We apologise on behalf of the local operator, that had a technical shortage and could not process orders for a while. Your top ups should go smoother from now on, since the issue was solved. Also, good news! You have managed to collect 4,084 Thank You points in your account. Please convert them as soon as possible into $40.84 Voice Credit for your future FREE calls. Log into your account, and go to "My Information" where you should look for the "Convert" button in the Thank You points section. Thank you for being with us.

Response from SalutHaiti.comAug 10, 2018

Hi dominik, We checked your recharge with the operator as well, and they confirmed the amount was added on the number. We advise you to check the balance on that number, as it's possible they did not receive the confirmation SMS. Also, they can contact the local operator and ask if the credit was automatically used for any subscription they might have active on the number. We are not the operator directly and, unfortunately, we don't have access to any information regarding the number. For more details, please contact the local operator directly. Thank you for your understanding, tell us how it went.

Response from SalutHaiti.comMar 7, 2018

Dear Dimitri, We are sorry you are not happy with our service. Our colleagues from Customer Support will investigate what happened and contact you back. Keep in touch! SalutHaiti.com team

Response from SalutHaiti.comMar 7, 2018

Dear Alix, Can you please tell us more about the issues you are stumbling upon? Our colleagues from Customer Support will contact you to investigate the matter. Keep in touch! SalutHaiti.com Team

Response from SalutHaiti.comSep 4, 2017

Hi, We'll have a look into your account, and someone in our Support team will get back to you today with more details. Please check your Inbox. Thank you, and keep in touch!