SalutHaiti.comReviews of saluthaiti.com

Response from SalutHaiti.comOct 13, 2020

Hi Roland, We had a chance to check the situation and we have sent you a reference number for the transaction that has been confirmed as Successful in our system. Yet, we have also opened an investigation for you just to double check the local operator's data on your case. If you want to reach the local operator too, you can also get their number from the online invoice you have in your account with us; you should use the reference number we've sent you. Also, we couldn't identify any interaction with our Support team. Please call us at the phone numbers displayed on the website: https://saluthaiti.com/contact or use the email option available. Thank you for your understanding, and please check your email for more details and the reference number we've been telling you about.

Response from SalutHaiti.comSep 2, 2020

Hi Roody, We checked your account and noticed that our agents actually replied to your email. If you didn't read it, please also check the Spam folder. The reference number for your successful transaction was included in the email. Please use that reference number to check with your local operator. Also, we are opening an investigation for you to double check what happened. Case number 11848589. Keep in touch and thank you for opening up the topic.

Response from SalutHaiti.comJun 15, 2020

Hi Facile, The order you've placed is successful! We have a reference number for you in case you need to talk to the local operator. Please check your email for more details. Thank you for your collaboration!

Response from SalutHaiti.comApr 2, 2020

Hi Lanoze, The order you refer to has already been canceled in our system, which means the bank might take up to 48 hours to update on your statement. We are available 24/7 in case extra help is needed: https://saluthaiti.com/contact Keep in touch!

Response from SalutHaiti.comJan 30, 2020

Hi Johnny, We need to know what happened to help you with that. But we can assure you there's no corruption going on here. We cannot afford that, since we're BBB certified. We have verified your account and were not able to find any interaction with our agents or new orders placed since August 2019. It would be very helpful if you could offer us more details regarding the situation you have encountered using our service. Please reply the email we've juts sent you. Thank you for your collaboration!

Response from SalutHaiti.comOct 23, 2019

Hi Nermy, We can see your order has been processed successfully on our end, but we did not receive any reference number from the local operator. Therefore, thank you for letting us know. We've opened a ticket to check what exactly happened, and we'll be back with updates by email as soon as we have the reply from the operator. Case number 10753073, for the record. Thank you for your patience and understanding!

Response from SalutHaiti.comAug 5, 2019

Dear customer, Thank you very much for contacting us. By analyzing your account, we can see that you were contacted back by our Support team and they even sent you an email on July 29, at about 9am. We're sorry to inform you that the order you talk about was fully processed and the money were sent to the mobile number entered. Here is again part of the email that was sent to you: "Dear Juldor, Thank you for contacting our Support Team. Unfortunately Natcom Haiti have confirmed that order {....} placed on 07/26/2019 for a mobile recharge has been successfully processed and the credit has been added to the phone number you chose - 509xxxxxxx. Please note that once you complete payment on the website, the credit is sent immediately to the number chosen and it cannot be retrieved. {...} We appreciate your patience.{...}" Please let us know if you need help with anything else, our Customer Support team is available 24/7. SalutHaiti.com

Response from SalutHaiti.comJul 24, 2019

Madame Paulin, Merci de nous avoir contacter! Nous avons contacté Natcom et mené une enquête. Vous avez tous les détails par email. Natcom Haiti ont confirmé que l'ordre dont nous parlons , fait le 07/14/2019 (14:56:33 ET) pour une recharge mobile, a été traitée avec succès et le crédit a été ajouté au numéro de téléphone que vous avez choisi. Vous avez le numéro de référence par email. D'autres questions à l'égard de cette question doivent être prises directement avec Natcom Haiti. Les détails de contact pour Natcom Haiti peuvent être trouvés sur la facture nous avons envoyé à vous ou dans la section "Commandes" de votre compte en ligne, laquelle vous pouvez voir en cliquant sur https://www.SalutHaiti.com/account/activity. Merci de votre compréhension!