SalutHaiti.comReviews of saluthaiti.com

Response from SalutHaiti.comJan 16, 2019

Salut Hervlyn, Merci pour votre avis! Nous pouvons constater que les Messages Vocaux sont activées dans votre compte. Ainsi, vous devriez entendre les Messages Vocaux vous indiquant le nombre de minutes restantes pour appeler une destination spécifique après avoir initié l'appel. Nous ne pouvons en aucun cas intervenir pendant l'appel. Deuxièmement, quel que soit le service que nous utilisons, le fait d’atteindre une messagerie vocale de ce monde est considéré comme un appel traité en raison du contexte technique. Ce n'est pas lié à un service spécifique. Aucun service ne peut détecter si la partie appelée a une messagerie vocale ou non. Beaucoup de gens ne font que raccrocher après quelques sonneries pour éviter la messagerie vocale. Thank you for your understanding! *** Hi Hervlyn, Thank you for your feedback! We can see you have Voice Prompts turned ON in your account. So, you should hear the initial prompts telling you the number of minutes left to call a specific destination after having initiated the call. We cannot interfere in any way during the call. Secondly, no matter the service we use, reaching any Voice Mail in this world, is considered an answered call due to the technical context. It is not related to a specific service. Basically, no service can detect if the party called has one in place or not. What many people do is just hang up after a few rings to avoid the Voice Mail. Merci de votre compréhension!

Response from SalutHaiti.comOct 22, 2018

Hi Philip, The processing fee mechanism briefly... It reflects multiple international payments that we need to cover in order to offer you the instant online mobile credit transfer. The transaction abides by other conventions than the currency exchange, that's why there is a difference in the final price. Hope it makes sense. Thank you for your understanding, and for being with us.

Response from SalutHaiti.comSep 25, 2018

Dear Musharraf, You can enable the PINless dialing feature any time you want to. s To set up this free feature, please log in to My Account. Click on PINless Dialing, add the number you call from (in international format) and click “Add”. If you need help, our Customer Support team is available 24/7. Keep in touch! SalutHaiti.com Team

Response from SalutHaiti.comJul 11, 2018

Hi Thierry, Thank you for your implicit feedback of notify the customer better when the purchase went through. This info is at present available in the Activity tab, Orders section in the online account. Also, we checked and found the 2 orders you placed on the 4th of July. For both orders you received an invoice by email, registered in your account, Activity section. We can also see that you opened both emails. Also, you can check the invoice and the orders placed in your online account. The credit you purchased does not expire and you can use it for calling any country. For any questions, our Support Team is available 24/7: https://saluthaiti.com/contact

Response from SalutHaiti.comDec 13, 2017

Hi Ydoss, Thank you for your feedback! We opened an investigation with the end operator directly. More details will be sent by email. Meanwhile, we've got good news for you! You've managed to collect 2,779 Thank You points in your account. You can convert them any time now into $27.79 Voice Credit for your future calls. That's a lot! Steps to take to convert you points into $27.79 Voice Credit balance, that never expires: 1. Log into your account. 2. Go to "My Information" section, Thank You points on the right. 3. Press / Tap "Convert". Congrats! Your loyalty has brought you that gift! Keep in touch!

Response from SalutHaiti.comNov 27, 2017

Hi Sylveris, Thank you for letting us know about it! We only charge for calls connected, including calls that reach the voicemail, which all operators do. Nonetheless, we have started an investigation and we'll get back to you by email with the findings. Keep in touch!

Response from SalutHaiti.comSep 20, 2017

Hi MG, There was an outage on Natcom's side, we could not control. It rarely happens to find Natcom Haiti temporarily unavailable to receive top-ups. We are sorry for the inconvenience, and hope you'll be back, since they have solved the issue meanwhile. Keep in touch!

Response from SalutHaiti.comAug 21, 2017

Hi Bataille! The reason is simple: security! It's usually instant, but we have random manual checks as part of the procedure, especially when there is inaccurate information related to an order. Our Customer Service team will contact you directly with more details regarding your last order. For the future purchases, please make sure you provide accurate information before placing an order. " Let us know how it goes in the future. Thank you for your understanding!