SalutHaiti.comReviews of saluthaiti.com

Response from SalutHaiti.comSep 21, 2023

Hi Harry, We're sorry for the situation, It is indeed frustrating to lose money due to a wrong phone number entered in the online form. In such cases we could have canceled your order IF the order hadn't been processed and sent on to the local operator. Once the money gets on a phone number that exists, be it the wrong one, the credit cannot be withdrawn. It's a general policy, not our own decision. Please always double check any data entered to avoid such situations! Thank you for your understanding!

Response from SalutHaiti.comFeb 8, 2022

Hiya, The local operator you have recharged has confirmed the recharge as being successful. It sometimes happens that when a local operator is experiencing delays due to technical issues or overloading, the top up may be late. You've got all the details by email. Thank you for your understanding! ---------------- L'operateur local Digicel a confirmé que votre commande, passée le 02/07/2022 pour une recharge mobile a été traitée avec succès et que le crédit a été ajouté au numéro de téléphone que vous avez choisi. Ils ont également fourni le numéro de référence comme preuve que le montant complet et correct a été ajouté au numéro du bénéficiaire. Le crédit Mobile Recharge est normalement reçu immédiatement après un achat réussi. Cependant, en de rares occasions, si l'opérateur mobile du numéro prépayé que vous avez sélectionné pour recharger connaît des retards, la recharge mobile peut prendre jusqu'à 12 heures. Notez que l'opérateur n'enverra pas toujours un SMS au destinataire pour l'informer de la recharge et donc si, après 12 heures, la recharge mobile n'a pas été reçue, alors le destinataire doit contacter directement l'opérateur mobile directement pour confirmer son équilibre.

Response from SalutHaiti.comAug 24, 2021

Hi Adou, Please check your email. We've already canceled your orders and sent you the details on case 12960837. If you cannot find our email in your inbox, please also check the Spam folder. It appears that you've selected the wrong operator and the recharges failed. Thank you for getting in touch!

Response from SalutHaiti.comJul 23, 2021

Hi Rose-andree, The service should work smoothly for you, with no major issue registered. So, please reply to the email we sent you on July 22 (also check your Spam folder) or email us at [email protected] mentioning case number 12850077, and please provide more information/details about the issue. This way, we'll be able to identify the cause of your dissatisfaction and make it better for you. Whether that means to fix it on the spot, find an immediate solution or forward it to the relevant department and will be taken under serious consideration for any future upgrades or changes. Also, we have GOOD NEWS. First, you got a present from us, and you can find all the necessary info by email. Secondly, please notice that you've managed to collect 472 loyalty points (Thank You points), and once you reach 1000 (they add automatically for each purchase), you can turn them into $10 Voice Credit to be used for free international calls. Thank you for your cooperation and understanding!

Response from SalutHaiti.comMay 18, 2021

Hi Perpetue, We checked your account and can confirm you have bought a plan with SalutHaiti.com: Digicel Plan, Haiti. It comprises: -unlimited minutes to Digicel -unlimited minutes to 1 US/CAN/UK number -4 GB Data & Unlimited WhatsApp, all valid for 7 days. We have a reference number of your successful transaction, that we have sent by email with all the recharge details. Please check and let us know if everything is fine by you.

Response from SalutHaiti.comNov 25, 2020

Hello Rigaud! Checking our logs we could see that our Support Team has replied to your initial query in 30 minutes. They have been in contact with the operator regarding your recharge, which was confirmed as successful. The results of the investigation were also forwarded to you by email. Please make sure you also check the Spam folder. For any questions, our Support Team is available 24/7: https://saluthaiti.com/contact Thank you for your collaboration!

Response from SalutHaiti.comNov 10, 2020

Hi Michael, We've looked into our system, and your order has a successful status. Yet, we'll go the extra mile to investigate your recharge with the local operator. We'll be back with updates by email.

Response from SalutHaiti.comNov 2, 2020

Hi Hendrik, We've checked and the lines are woking fine at the moment. It is possible that it was a temporary issue with the number or the local provider. In case it happens again, we'd recommend you: -Get in touch with us directly to be able to investigate immediately: https://saluthaiti.com/contact -OR star rate your call in your account history; 1 o2 means poor connection, and that will trigger strategic changes on your settings. Meanwhile, we'll reach you by phone for more details. Thank you for your trust!