Christina M.
Great product / Long process to resolution
I'll start by saying, now that I have the correct product and components of it, I'm very happy with it. It is good quality and heats up quickly. However, when I received the product, it had the wrong host box and plug (T-plug). It took several weeks to resolve this issue, and it was a very frustrating process. The SalusHeat team had a different solution each day, one day one option would be available, then they would discover overnight that that option was no longer feasible, and would come up with a new solution- from sending me a new sauna top, to replacing the entire sauna, to getting an electrician to come out and install the correct outlet, and more. It became very confusing, and hard to trust that what they were offering was really the appropriate solution when the guidance changed almost daily. We finally got it all resolved, and I'm happy with my sauna.
Response from SalusHEATApr 22, 2026
Hi Christina, We sincerely apologize for the confusion and frustration you experienced with the plug issue. While we're glad you're now happy with your sauna, we understand the resolution process took far too long and was difficult to follow. Thank you for your patience, and we are working hard to improve our internal processes so future customers have a smoother experience. Warmly, The SalusHeat Team



