RT
lack of communication
I have no complaints about the sauna itself. The ordering and delivery process was another story. I specifically chose a unit that was in stock so I could receive it sooner. Soon as I placed the order I was told it was backordered. Time went by and I obtained a tracking number but it was not for my address. I spent 2 days trying to speak to someone to get clarity as to why the sauna was being delivered to a different city. I was eventually told it was being delivered to a warehouse where then the local team would pick it up, deliver and assemble. It kept getting delayed, but once it finally arrived to the warehouse, I got no notification, no email or call. I again had to spend a few days trying to get in contact with someone. Then out of nowhere I receive a call from someone who doesn't announce where they're calling from, "when do you want the sauna?". Once I finally set a date and time, they showed up 3 hours earlier unannounced as I was leaving. Unless communication doesn't matter to you, I would go with another company.
Response from SalusHEATMar 3, 2026
Hi RT, Thank you for sharing your experience. We're glad to hear you're satisfied with the sauna itself, but we sincerely apologize for the frustration caused by the ordering and delivery process. The lack of clear communication and delays you experienced do not reflect the standard we strive for. We are actively working with our logistics partners to improve coordination and ensure customers receive timely updates at every step. Your feedback is incredibly valuable and will help us make those improvements. If there's anything we can still assist you with, please don't hesitate to reach out to us directly. Warmly, The SalusHeat Team