SaltwaterAquarium.comReviews of saltwateraquarium.com

I have purchased copepods in the past from this company with fair results, 50/50 alive dead on arrival. We decided to try some different pods this time hoping that might improve the survival rate. Box arrived via FedEx on 07/07, ordered 07/01. Invoice and pump was the only thing in with the copepods. Freezer pad was completely defrosted and warm. Box and packing wet which is fair, it was shipped during the summer. My complaint is no instructions in the box. Ok, fine I've had pods before. They don't have to be acclimated but we do, again to try and improve survival and breeding in tank. Tank temp was 78 degrees. I checked nitrates, pH and salinity, all stable: pH was 8.2, salinity was 34. Nitrates were 0.25ppm. I added the pods before going to bed after acclimating, again to insure success of survival. Fish were fed earlier and ready for lights out, again same as we always do to enhance survival of pods. I awoke to find tank cloudy and ALL my fish dead! I lost hundreds of dollars in fish and waiting to see what happens with my corals. I contacted the company, had pictures ready to show them what happened. Morning pH had dropped to <7.4, so low my kit couldn't read a level. I quickly received an email without any apologies and was told it was my fault, the new kind of pods are not meant to be put in all at once to the tank like the others I had purchased. I explained in a second email that there were no instructions in the box, no notice of this difference to prompt me as the customer to not treat these like the others (PACS and artic pods). Received a second email providing a link to their web page about these new pods and how to feed with them. Well that doesn't help the customer after the fact or even at the time as I didnt know to look this up. No offer for refund or option to be sent replacement fish or anything. TERRIBLE CUSTOMER SERVICE FROM THIS COMPANY AND BRIAN KOCIURUBA. They have lost this customer. As I spread the word across all the platforms and people I know in my saltwater group, hopefully no one else will have to suffer such a loss.

I made 2 order with coupon and next morning called me asking who gave those coupons to me. are you kidding me? never again!

BAD CUSTOMER SERVICE!! I have been ordering from company for some months now but I have NEVER been a experience until I submitted a message and the reply back was not very nice at all! First, doesnt matter what I order but if its been almost 2 months and still no products then I have every right to request a refund but to be told that they was doing as courtesy refunding my money which I was entitled to because nothing still to this day has been delivered that I ordered which refunded! But then I ask if I coulld be sponsored and receive a donation box to be told that it wasnt received in time but to speak with someone else and be told differently(submitted in time and shouls of been granted the donarion request) well I believe that speaks for itself on behalf of company! Also, I work in customer service(call center) and never would I talk to a customer the way they handled my situation but Im almost certain they will contunie to be rude, unappreciative and NOT CHANGE how handle customer inquiries!

Bad customer service