SaltpoolstoreReviews of saltpoolstore.com

Bought a chlorinator with Salt Pool Store. $359+ They claim 5 year warranty on Platinum Edition (Hayward clone) chlorinator. I am a certified pool operator and understand salt chlorination. It was giving false amps and consequently shut chlorine production down. I followed their return instructions and sent it back after a month. I have been back and forth on chats and calls and got no where. They tell you they will check with warranty department, ask you to write email to warranty and tech support.....no response from anyone. I guess I just lost $ 359+ to a scam company. Im surprised they are still in business with all of the other posts Ive read.

I'm a victim like many others. My salt cell failed after 4 months. Returned my salt cell for warranty repair and it's been two months with no results. Repeated phone calls and emails go unresolved, unanswered. I filed a complaint with BBB. Don't expect that it will help. They need a class action lawsuit filed against them.

Dont buy from them no customer support. Untill they sendme my new generator I will not change my review. They pretty much took my money and gave me nothing.

Don't buy from this company! Shame on me for not checking out the online reviews. My chlorine generator quit working after six months. I've tried contacting the company several times with no response back.

SALT POOL STORE --- IS A SCAM Ordered a salt cell, stopped working in less than 1 year. Filled out the warranty claim (5yr warranty when purchased).....NO RESPONSE. Emailed asking for a status .....NO RESPONSE Called....THEY PUT YOU ON HOLD THEN HANG UP Tried their "Chat" .....CHAT IS A SCAM, THIS PLACE SHOULD BE INVESTIGATED AND SHUT DOWN !!!!

Bought salt cell in 11/23 - Lasted till 7/24. I contacted seller for warranty, and they quickly sent me an email with instructions on how to ship back, at my cost, at which point cell would be tested to see if it could be repaired or needed replacement. Shipped cell back to them via UPS - I took the cell to local Pool supply store prior to returning and they tested and confirmed it had gone bad. Cell was received by SaltPoolStore on 12/16/24. I have since contacted them multiple times via email and phone with no response or reply. How do we allow companies like this, from a foreign address, to operate within the United States. Hundreds if not thousands of reviews where everyone has been scammed out of their money. This is not a "one off" thing, it is intentional and flagrant and has been ongoing for some time. Where is our Justice Department? Where is our Commerce Department?

Everything you've read about them is 100% true. They go beyond not honoring warranty items...they do not even respond. They simply do not care and their entire business model is based on bait and switch. An abhorrent company. Run like they have the plague!

FRAUD!! They make faulty cells and wont fix them. they tell you to send them in and they'll send out a new one but they'll ignore you and continue selling bad cells and never handle the claim. Its a full on scam with multiple fake US addresses and they operate from outside the country to avoid criminal prosecution. DO NOT BUY!!! REPORT THEM TO SHOPIFY AND ALL OTHER PAYMENT OPTIONS LISTED ON THEIR SITE.