SaltPoolStore.com are the experts in salt systems and salt cell replacements, with a great range of products at the best prices.
Saltpoolstore (saltpoolstore.com) has 206 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing206 approved reviews, newest moderated first
Mike P.
All previous posts describing poor customer service - I take that back; they don't have customer service at all. My Platinum salt cell lasted less than two years. Despite having a 5-year warranty, they don't answer the phone or reply to the warranty request forms they tell you to complete. Their chat function is utterly useless. Don't waste your money with these guys.
Kev R.
As with the other reviews, They do not honor the warranty. Product lasted less than 1 year and was suppose to have a 5 year warranty. Now they just hang up on me when I call
Sheena B.
Do NOT buy from this company. Their product will fail and they do not honor the warranty. Do your research. Buy from someone local or Amazon and get extended warranty.
MG
Bout a T15 salt cell in July of 2023. Salt cell went bad. Filled out warranty form, tried their chat which supposedly sent an email. Sent multiple emails starting February 16, 2025, no response. Spoke to a man oncespoke to Cara twice. Still no response
Wilfredo T.
Don’t buy anything from this Company. Paid 399$ for a salt cell Ecomatic Davey and it was never shipped. It was a scam. If you had a cero star to qualify I would use Cero
Lisa S.
$399.00 for a Platinum Edition Replacement Salt Cell with| 5-Year Warranty July 2024 - leaked when installed. Called - they don't handle returns via calls, only email. MANY emails - had to pay to return defective item - then MORE emails for confirmation of return & refund - "New policy - store credit only" - wasn't their policy when I purchased. Went thru credit card I used to purchase-9 months later - CREDIT from my credit card co. If you've been screwed by this company - do not quit! Get your $$ back.
Patrick D.
Much like many of the other reviews, I paid $359.99 for a T-15 Platinum salt cell in June of 2024 and it lasted about 5 months. I submitted the warranty request via the website per their instructions and have been completely ghosted since. No acknowledgment of receipt of the warranty request, requests for follow up on their chat were ignored, and all 4 phone calls to the main number resulted in dead air regardless of which option I chose. COMPLETE SCAM!!!
Viki
Like many others on this page, I bought a salt cell from them April, 2024 with a 5 year warranty. I stopped working 2/12/25. Filed a warranty request form 2/12/25- no response. Filled out a second warranty request form on 2/24/25. no response;. Tried to call on numerous occasions and also was hung up on. Spoke with someone twice - both times they just said - they were still looking into it. Chatted with a team member several times with the exact same response. This company is terrible.
