SaltpoolstoreReviews of saltpoolstore.com

I am surprised as to how this company is now responding. I had dealt with them in the past. They told me I needed a T-15 cell. Purchased it. In 2 years it failed, having a 5-year warranty they sent a new one. No questions or issues. That was in 2018. That cell now failed after 3 years. According to their warranty guide, It should be 50% off. They don't answer calls, you have to email them. TOMMY, their sales guy does not fully respond to your questions or concerns. He told me to return the cell. I did. NOTHING. All he wants is to sell me a new cell. Now I'm out a cell and need a new one They have really fallen from grace with me. It's disgusting and aggravating. If I could give a ZERO, They would deserve that mark. So SAD that the company does not care about its loyal customers.

It should be a minus 1 review, bought salt cell from them that failed in 9 months should have been a 100 % replacement, first emails were so, then they had me mail them my cell that failed and it has been 2 weeks no replacement quit responding to emails. Save your money and order from a reputable company.

Purchased T-15 cell, did not receive order confirmation or any shipping details. Call 5 times and was unable to speak with a sales rep., only the receptionist, left messages to find out about an order confirmation and when the item would be shipping. No reply! I was told to send email to sales for better service, sent 3 emails and still have not received a response. MY ADVISE, DO NOT PURCHASE FROM THIS COMPANY!

If I could give them zero stars, I would. I order a IC40 Salt Cell replacement, which has been out of stock in a lot of places. A month later I still hadn't heard anything about my order, so I emailed asking if they had an update. They replied that they were canceling my order at MY REQUEST. I didn't request they cancel, I ASKED if they had an UPDATE on the status.

Can not get anyone to respond to you no matter what. Been calling and emailing for 2 weeks. I originally wanted to buy more product from the but their lack of care/follow up is insane. They will not even acknowledge a return, which their own website says they will email as soon as they receive. FedEx says they received 9 days ago. Have not heard a word from them.

THESE ARE THE WORST PEOPLE I HAVE EVER DEALT WITH.

I have dealt with them 3 times now. They are always helpful and responsive to me. They will be my go to for salt pool problems. Bob Juzwiak in Florida

I'd rate them a 0 star if I could. One star is generous. Bought a T-15 cell replacement- the one they advertise when you open their website. worked for a few months and sent it back. Wanted to charge me another $200 for a new cell. 5 year warranty is non existent. So do yourself a favor, go to another store and pay a bit more for a legitimate cell. This one is garbage and so is their warranty.