SaltpoolstoreReviews of saltpoolstore.com

There is no need to read my review. My is exactly the same as everyone else’s except they are scamming me now. Here’s the math: (Real) Purchase price $399.00 Warranty 5yr. Failed at 13 months Pro Rata Warranty - Platinum Edition Replacement Salt Cell for Jandy AquaPure 3-Port 1400 | 40,000 Gallons × 1 (-$584.50) (Fake) Purchase price $835.00 Amount required to warrany my cell $250.50 Do the math STAY WAY!! You’ve been warned!!!!! (UPDATE) When asked to explain the math used to arrive at the “PRORATED” replacement cost. They chose to not respond. Now they have my money and my cell that I’m sure they are more than happy to repair and sell to one of you. I’ve reported them to the Post Master General for mail fraud as the money has crossed state lines.

When my genuine Haywood T-15 salt cell died in June 2021, I priced another Haywood T-15 salt cell and found they were very expensive. I came across the Salt Pool Store and liked the price of their T-15 replacement cell and especially liked the see-through housing so you can see it generate chlorine. I bought it and installed it in July 2021. It only lasted for the rest of the 2021 pool season. Turn the page to the Spring of April 2022 and the SPS after-market cell won't work anymore. It keeps sending a code (Hot) to the Haywood controller saying the temperature is outside of the chlorine generating thresholds. I could see it generate chlorine for about a minute and then the code HOT would be generated at the controller and it would stop creating chlorine. I tried to reach out to SPS for assistance. No one will respond to you. Fortunately, they honored their warranty after I jumped through all of their hoops by providing a pool store water test result report. My cell was under the 1 year initial ownership so I didn't have to pay anymore for the cell to be replaced. I was only out the shipping to Knoxville, TN and did get a replacement within a week. Now, here is the kicker. The replacement cell appears to be brand new and it currently generates chlorine. The problem with the replacement unit is the threads on the cell. There is something wrong with the threads and you can't get a tight connection. My old Haywood cell fits in the spot and tightens fine so I know the union threads are okay. I just found all of these negative reviews and experiences. I wished I had found them last year when researching replacement cells. I am not going to bother with reaching back out to SPS for a third replacement. I think I can use some silicon and get it tight enough to seal that way and hopefully hold for the summer. I would highly encourage everyone to stay away from this company. That cool see-through housing isn't worth the headaches and money wasted. I just wished Haywood would make a housing like this.

100% Scam. Product failed shortly after 1 yr (like many other customers). Applied for warranty replacement but here is the real fraud. SWP base the replacement calculation on their high fake price, not the price they sell 100% of the time. Therefore if your product was purchased 2 years + 1 day or more ago your warranty replacement price is more than what you would pay as a new customer. Their 5 yr warranty is therefore meaningless and false advertisement. Avoid at all costs.

Do not order from this website! !!!!!!!!! I wish I would have read the reviews first, there are tons of them all stating that you're going to get scammed. I ordered the Breeze 320 retro replacement system for $659 but they never delivered the product and will not respond to repeated calls or emails. They also lie about the status of your order on their live chat on the website. After two weeks of trying to get a response I finally filed a dispute with my credit card company and hoping to get refunded. The BBB knows about them but there is little they can do either. ****************** BUYER BEWARE ********************

Needed replacement salt cell for SGS chlorine generator cell. Original cell was for 20k pool but was undersized. I was able to find this 40k gallon generator cell at a good price and they delivered in a little over a week. Not bad considering free shipping. Install was exactly as stated and as soon as I turned it on I could see life come back and sanitization better than new. Not sure what conditions led to people leaving bad reviews but my experience was fantastic. As with all items, time will tell how it holds up to the daily process of sanitizing the pool water.

Purchased salt generator for $269, less than 18 months later it failed. Contacted them for warranty repair and they said I can ship the unit to them at my cost. The next time I hear from them is an email invoicing me for $239. When I email asking why such a high invoice I'm told their warranty after 1 year is pro-rated for 1/3 of the published price; which is over $700. NO WHERE in their warranty does it state anything about the repair cost after one year being 1/3 of the published price. So basically, they offer no warranty beyond the first year. Customer support sometimes takes days to respond and doesn't always answer the question(s). I imagine this "company" is nothing more than a fulfillment center.

I got scammed. Even had to pay for a return twice. They sent me a defective unit that leaked. They didn't pay for return shipping so I did to Tennessee. Then they sent me an old rusted unit to replace it. I complained and after about 10 emails they wanted me to pay for shipping to Australia. YES AUSTRALIA. I paid for it and never heard another word. I tried to dispute with my credit card and they provided a bogus tracking that it was shipped to me. The credit card then said it was my problem to resolve. I paid for the unit and shipping twice. I should have learned the first time when I saw the unit leaked. The second one was rusted so I knew then that they were scamming me.

Like so many others. No service. No response. Left MANY messages... No response. My cell makes clorine...BUT it reads way too high salt level. 4900 where it is actually 3300. Because of this I now have a VERY narrow range I must keep the salt at If I add 100more PPM it will shut off for "High salt level" but it is not.. The meter needs a calibration and no matter what I do with the Hayward control box, it does NOT read right. The cell is "nice" in that it has a clear window to see the flow and function. But the sensor is garbage and the support is a scam. DO NOT BUY!. Paul