Salt Lake ExpressReviews of saltlakeexpress.com

On time and driver was very friendly! I recommend!

My driver chealsea was awsome the 4 other ladies riding awome the ride was a group effort to the airport

Salt Lake Express tremendously hurt me by refusing to make a simple accommodation for my disability. They are not only mean and cold hearted they take money that doesn’t belong to them at least in my case twice. I feel I’ve been cheated by Salt Lake Express and discriminated against. I tried to reason with them but gave up out of frustration as they quite frankly refuse to refund where money is due no matter what. Like the girl who slept overnight at the station and they still refused to refund a mere $27. How have they gotten away with these dirty deeds for so long I have no idea. Someone must expose Salt Lake Express. They are in several western states please contact this post if you would like to help a grass roots cause. No money required, and possible compensation might be available to those who also have been marginalized and discarded by Salt Lake Express of Utah ID MT WA NV

Driver was pissed and rude. He was talking to everyone like we take this shuttle every day, like we were stupid.

I had been waiting 2.5 hours at the SLC airport for my ride home to Idaho Falls; not due to a delay but just how the bus schedule lined up with my flight. I'd been traveling for close to 36 hours straight to arrive from Peru. But I'm a veteran traveler, bus driver, and somebody who tries hard not to be a bad passenger for anyone, so I greeted the SLC Express driver in a manner that was friendly and polite. She had a sour expression on her face as she demanded to see my ticket. Ticket? Nobody ever gave me a ticket. The purchase was done online, weeks in advance, and I only needed my ID to board the outbound bus from Idaho Falls. Would you like to see my ID? No, she replied, I don't want to see your ID. If you don't have a ticket, you can't ride with me. Well, I stammered, can you please get in contact with the office to ask? No, she replied, you need to call customer service yourself and figure it out. No ticket, no ride. She then went to stand around a short distance away because she was not busy helping anyone else, and there was no line waiting to be helped. I called customer service and received a recording that they were experiencing a high volume of calls and long wait times. I waited... as the time for departure crept closer. Finally I was able to get through to someone. I explained the situation and the agent was able to quickly verify that I was a ticketed passenger. I requested that she call the driver to confirm. I explained that I was tired after a long travel and the driver was being rude and unhelpful, and that I didn't want to have to speak with her again. The agent agreed and told me I would get a callback from her if the issue was unresolved. I boarded the bus with my things and patiently waited. After a few minutes, the driver returned from wherever she had gone for a few minutes, and began loudly insisting that I would have to get off the bus, that I could not ride with her, and that it didn't matter what I said. When I refused, she called the police and told them I had been rude to her and that she felt unsafe having me on her bus. She used the opportunity of the police questioning me to remove my things from the bus and drive away, which SLC airport police allowed her to do after verifying themselves that I was a ticketed passenger on that bus. SLC Express head of customer service sent me an email apologizing 'for the delay' and offering a future half price ticket. I think the incident should be investigated and intend to instigate an investigation if I can. Don't ride with SLC Express! Terrible company, zero accountability, borderline criminal customer service. Next time I'll get a ride with a family member.

Booked a combo ticket from Ogden Utah to Monticello, Utah using a credit with the company. When it came time to leave for the trip, the shuttle was over an hour late and they weren’t able to hold the Greyhound Bus at the airport. After multiple phone calls, they offered a refund and I had to drive. Salt Lake Express is refusing a refund even though they state “ We always try our best to stay on schedule, but unfortunately we were not able to keep the schedule on this particular shuttle.” As much as I want to support public transportation I cannot! This service is apparently known to have reliability issues and their Customer Relations Department needs to give refunds! I wish I had read others reviews before booking a ticket.

I rode from Logan to the Salt Lake Airport and back 4 days later. Joey was prompt, friendly, and efficient. He gave me updated information about the pickup locations in Logan. On a trip last summer, a different driver was late and missed the Brigham City stop and had to turn back wasted a lot of time. In comparison Joey was perfect.

Sam was very aware of his surroundings, and paid close attention to every ones needs. Sam was a very efficient driver, and we arrived at the las vegas airport eariler than expected.