SalesLoftReviews of salesloft.com

Do not work with them. For one - the product is mediocre, especially relative to its pricing. Sales tech has moved on and there are better alternatives that are both more powerful and more cost-effective. However, way worse, when we canceled our subscription with head notice in line with the subscription terms, they decided to make an attempt to "force" us not to cancel and stay a subscriber of the service somehow. I know it sounds ridiculous - that's because it is. After the normal renewal discussion where we explained why we're not renewing, they decided to try and force (?) us to stay a subscriber anyway (??), and have been sending us bogus invoices to pay (???). When we kindly explained that we had already discussed this together and we chose not to renew, they simply sent it to their "collection" department (????) and we started getting threatening emails saying - precise quote: "Any unpaid balance may be forwarded to our third-party collection agency. To avoid further escalation, please pay any outstanding balances within 7 days." Mind you, this is AT THE SAME TIME the account exec, literally on the same thread, writing us that "we are committed for you to get the most value out of Salesloft. Anyone in a selling capacity can leverage our platform, and I would be happy to have that discussion." Trust me - I am not making that up. Now, if this is their "customer retention strategy", you may want to ask yourself if this is a company you want to work with, and if their positive reviews are genuine. In short: My best friendly advice is STAY AWAY FROM THIS COMPANY.

After 8 months of using SalesLoft, it's still not working as it should. We use Hubspot and the integration is horrifically bad and keeps breaking (we have to reconnect and refigure at least once a month). The university and documentation are so out of date that it makes the onboarding process extremely frustrating. Features that are on the documentation are no longer available and we gave up trying to get it working how it was supposed to after a few months. Our account manager has never reached out to us, so we are cancelling when our contract is ending. Onboarding is unnecessarily complicated and the worst I've experienced. Getting one on one time to configure the platform was restricted to 2 sessions which was nowhere near enough. If you want an easy-to-use and effective outreach tool that works with Hubspot then this is not a viable option.

C'est un outil extrêmement cher et très limité. Le support croit que ce sont les meilleurs sur le marché alors qu'ils en sont bien loin. Le seul avantage est la possibilité de personnalisation depuis Salesforce, sinon c'est mou, très mou. Mauvais tracking, complexité de paramétrage par rapport à d'autres outils, limites d'envoi, interface franchement pas belle, impossible de désinscrire facilement des leads d'une cadence, bref... encore un outil qui te propose 10.000 fonctionnalités dont 95% sont inutiles, et qui est à la ramasse sur les 5% qui restent pourtant les plus importants.