Saki KitchenReviews of saki.us

I received my Luna Electric Kettle over a week ago. After two days it had to be descaled. Inquired from Customer service if this was normal. Haven't heard anything from Customer Service. It's interesting to me before purchasing this Electric Kettle I had immediate response from Customer Service. Here are the inquires and responses. SAKI Support (SAKI) Jan 20, 2023, 12:07 PM PST Both colors are available :) SAKI Support SAKI Support (SAKI) Jan 20, 2023, 5:17 PM PST The default color is space gray so when you order it should come as a space gray. Once you order it I can also make sure and update our warehouse to send the space gray SAKI Support I would not have responded this way if there was Customer care and support. My suggestion is to order thru Amazon or just take your chances as I did and not have a Customer Service agent get back to you. At least Amazon will work with you. AT

If I could give 0 stars I would. I bought Luna Adjustable Temperature Electric Kettle and it stopped reading temperature after just 2 weeks of regular use! Now it won't even turn on. I have a glorified water pitcher now instead of a tea kettle. It's been impossible to get a hold of customer service. I've sent several emails and left voice messages. No one is getting back to me about a replacement or a refund. Horrible product and horrible company!

My family and I are using most of Saki Kitchen products, I personally love the Samovar. They have great customer service. My recent purchase which I got it more than 6 months ago had an issue, I contacted the customer service, their response is always quick. They provide professional and friendly customer serivce. My recent converdation with Yucel was so pleasant and respectful, I'm really satisfied with their product and after purchase customer service.

I received the 48oz teapot as a gift and the lid didn't fit quite right. I reached out to customer service who replaced the teapot at no cost to me. Great customer service!

I purchased a Turkish coffee maker from SAKI. I was not expecting much from this item as I did not have good experience with other brands while I was living in Turkey. This item worked really well and found the great authentic taste of Turkish coffee. Very good performance for a reasonable price.

Works great.. Thank you

If you are making for 1-2 person it’s ok but for 3- 4 doesn’t work ok! I did 3 of us and it overflowed, I tried 2 times and overflowed in both

The samovar is an anniversary gift for tea drinker. It will fit perfectly in her kitchen, and she will love using it. Thank you