Elizabeth L.
I got the wrong item, but they refunded my money
I ordered a medium pot and got an extra small in a different pattern than I had ordered. I had to take it to the post office, but they did refund my money
Response from SAKE.treatDec 5, 2023
We would like to extend our sincerest apologies for the inconvenience caused by the return process of your recent order. We understand that it might have been a hassle, and we are genuinely sorry for any trouble this has caused. We deeply regret any inconvenience you have experienced and appreciate your understanding and patience throughout this process. Your satisfaction is extremely important to us, and we are dedicated to ensuring a more seamless experience in the future. Once again, we apologize for the inconvenience and thank you for your understanding.