SainSmart Jr.Reviews of sainsmartjr.com

The wrong item was sent when I ordered directly from your website. Just the same as it happened twice before when I ordered that same product through the Amazon app.

When I received the holiday Lincoln logs I was missing a door. I notified the company. I thought I was just getting a replacement door but received a new box of Lincoln logs holiday set. I was over joyed! Thank you so much. This will be remembered for many Christmas’ to come.

My son loved (& respected) his wooden train set. I’ve saved much of his childhood and recently sent his complete set…to introduce to his 2 year old daughter. So I wanted to add some more track and cars! Mission accomplished. Tradition lives on!

I initially received the wrong item, but after contacting seller, they responded quickly and followed up with until I got the correct product.

I had an issue with one of the 3d wooden marble puzzles I purchased. I felt the issue was due to the manufacturer design and lack of a good instructions for that part and area of the model. I decided I needed to contracted customer service It was my good fortune to have April be my contract. We discussed what my issue was and how it caused me not to complete the model. After a short discussion, April said the company would send a new replacement model at no cost me under warranty, you can’t ask for more than that. April handled the whole process in a very pleasant and professional manner. I thank April and the company for honoring the product warranty.

First shipment arrived damaged, you responded promptly and sent replacement. Thank you. Replacement showed up today and thankfully it was not damaged but don't know how after seeing the box when it arrived. You may want to evaluate your current box supplier and use something sturdier or file complaint with the carrier. They have been careless with both my orders. With all this being said as a company your service was excellent. I just wanted to point out the shipping issues. I will send you pics

Great Customer Care ! Ready to reply also through XMAS Time !

I highly recommend this company for its quality products and outstanding customer service (eyes on you, Shirley!). Out of all the gifts my grandson got for his birthday, this is the one he plays with the most. The pieces are really well made and plentiful.