Janice S.
First shipment arrived damaged
First shipment arrived damaged, you responded promptly and sent replacement. Thank you. Replacement showed up today and thankfully it was not damaged but don't know how after seeing the box when it arrived. You may want to evaluate your current box supplier and use something sturdier or file complaint with the carrier. They have been careless with both my orders. With all this being said as a company your service was excellent. I just wanted to point out the shipping issues. I will send you pics
Response from SainSmart Jr.Jan 7, 2026
Dear Janice, Thank you so much for taking the time to share your feedback and for your kind words about our service. We are truly glad to hear that the replacement arrived safely and that our team was able to assist you promptly. We sincerely apologize for the condition in which the first packages arrived. We will review our current packaging materials. Additionally, we will escalate this matter with the shipping carrier to address the handling practices. Providing a great shopping experience is our priority, and your insight helps us improve. We truly appreciate your patience and understanding throughout this process. If you have any further concerns, please don't hesitate to reach out to us at [email protected]. We will offer timely assistance. Warm regards, SainsmartJR customer service team