Saia Motor Freight Line, Inc.Reviews of saia.com

Had a tracking number days before the system couldn't catch up to make a drop off appointment. They didn't show up call or reschedule another. Wouldn't answer my calls or call me back. When they did show up, they still hadn't called me and just left the windshield I ordered outside on the floor didn't even ring the doorbell to see if anyone was there. Crap company

A1 CROOKS. Got a shipment in a few weeks ago from SAIA. They changed my delivery date 3 days in a row, each day assuring ill get it the next day. Here we are now today 30DEC2022, and I got a billing adjustment shooting from $472.16 to $674.40. Their reasoning is; lift gate was used, weight was more than what I put, and added detention. None of those 3 are true. I have confirmed with the business that shipped my products that MY wight was correct, NO liftgate was used, and NO detention. They're sending the proof within 24 hours, and then it will be sent in to SAIA. EVERYONE out there seeing this bad review and all the other bad reviews, please listen! These people are crooks and scammers. SAIA is an AWFUL company and should be put out of business. Just seeing all these other bad reviews makes me sick to my stomach knowing they had my product. Do better SAIA, or close your awful business down. I would leave negative stars if it were possible.

Complete TURDS company!! I ordered a roll cage through Summit racing.. And it was bent and damaged. Called customer service ( JOKE) gave me the run around and are now acting like i dont even exist.. HOW DO YOU DESTROY A ROLL CAGE FOR A RACE CAR??? THINK ABOUT THAT!!! CUSTOMER BEWARE Now I have to to go through Summit and wait an extra 8 weeks..So long JOB & MY CUSTOMER!! Screw you saia

They call me to make an appointment, I received tons of texts telling me that my product is going to be delivered, its on its way, and then NOTHING. NOTHING. WASTED my day waiting to receive a 750lbs piece of equipment. I left work early and NOTHING. Totally irresponsible,

My company ships with SAIA LTL Freight. The Account Executive Denise Smith - she is great! However, I am not happy with SAIA's policy at all. According to corporate response back to our company's current problem - "our drivers will provide whatever service is requested at destination and the shipper will be charged for those services". This is NOT acceptable at all. We are your CUSTOMER, not the consignee. If the consignee wants extra services that are not listed in the BOL, they should be billed by SAIA, not the shipper. There is a section for "SPECIAL INSTRUCTIONS" on the paperwork that the driver has when deliver out, and I put in there "NO EXTRA ACCESSORIALS WITHOUT PRIOR APPROVAL - CALL THE SHIPPER" with my phone #. SAIA drivers never called me for any approvals. Roadrunner's drivers called when they saw that and the consignee requested extra accessorial at the time of delivery. Kudos to Roadrunner. #saia #roadrunnerfreight #centraltransport #WardTrucking

This company is very bad. If I could give a zero-star rating, I would definitely give it a zero-star rating. The staff who answered the phone had a very bad attitude and often didn't answer the phone. Once I got through the phone, the staff told me to call back tomorrow. When I made an appointment for delivery, they told me that I couldn't make an appointment for the next week, and said that the next week was too long. I have also contacted other transportation companies, and other companies can do it after about two weeks. This company forced me to take time off to wait for their package to arrive. And the time they give is a whole day, and the time given by other companies is half a day or a time period of one or two hours. The company actually told me it was possible to deliver at any time of the day. Just a waste of my whole day. This company is horrible. If you have a choice, don't choose this company. This company sucks in every way.

Wish their was a lower rating available! Built a wooden, handmade WWII Naval vessel for my grandson. Called Saia and provided all information. Was quoted $278. Final bill, after Saia added every conceivable charge imaginable, was $535! As example, hidden charge for $56 to call my son-in-law to let him know it was at the terminal (the Customer Service quote when we asked about this was "that calls' not free ya know"), $147 charge for NOT delivering the item, etc, etc.! Literally double the quoted price! If this is not fraudulent business practice I have no idea what would be!

We received a damaged epdm pond liner. We did sign for the item because damage was not clearly visible when first looking. We notifed company we purchased from , within hours of unloading, about concealed damage. We filed a concealed damage claim and Saia sent out a third party adjuster who verified everything. Waited several weeks to have claim denied simply because we had signed for delivery. Appealed and they are willing to take 0 reponsibility and are willing to pay for 1/3 cost of REPAIRS. Companies HAVE insurance ... and this is what it should be used for. Over 6 weeks after delivery and this was the result. I understand that we did sign for it , but when third party adjuster saw it ,he easily understood WHY it was missed. This is why concealed damage claims exist . This was our first experience with Saia , and as a small business owner who gets things shipped here by truck , I would be happy if it was the very last .