Saia Motor Freight Line, Inc.Reviews of saia.com

Rediculas fee, expected more professionalism, the tracking system is the worst I have ever seen anywhere!!! Had better tracking systems from China!!! I have no idea where my package is at!! One time it will say it is in transit, next it is at the place of origin, then instantly it is at the destination location, then next update it is in transit again one says delivery date is 3-29 then the next it is 4-2 I can hardly wait to see what pops up next. I just hope it gets to where it is suppose to go this year

We like the drivers who deliver to our location! But the dispatchers and customer service people are indifferent to consignees. All of our orders from a Canadian supplier come to us on pallets--and must be delivered on a truck with a lift gate, which our supplier specifies for our deliveries. SAIA Denver never delivers our orders on a truck with a lift gate, which means we have to refuse delivery and they have to go back to their depot to offload and reload and redeliver. Often several days go by before they do this. This means our customer orders and inventory are always overdue, thanks to SAIA. And, they also ignore other instructions, like MUST NOT FREEZE. Last week they attempted a delivery on Friday, before a holiday weekend where we had sub-zero temperatures for 3 days. When we refused the delivery for no lift gate, our supplier contacted them with instructions to store the load on a heated trailer or dock. Did they do this? Absolutely not--they delivered 150 gallons of frozen product on Tuesday. For a business that sells products by the piece, having to open and examine 150 gallons of finish (one at a time) for the insurance claim reduces our profit to zero. Shame on SAIA! They are not a good business partner/ service provider--and they know it and are completely unapologetic.

They charge a re-consignment fee if you switch from having a delivery to a dock pickup. This makes zero business sense as I’m saving the company time, fuel, & they can complete other deliveries instead of worrying about my delivery. Genius CEO! If possible, I’ll never use or recommend Saia again!

I have been working with SAIA for the past few months, and I must say that my recent experience has been nothing short of a nightmare. In the past 90 days, I entrusted them with my business worth a staggering $72,792.98, consisting of 153 shipments. Initially, my interactions with SAIA were excellent. They delivered shipments on time, and our pallets reached our customers in pristine condition, without a single rebill. However, the tide turned dramatically in the past month. It's as if SAIA suddenly forgot how to do business. We were slammed with rebills for every single shipment, and the amounts were astronomically higher than the quotes we received. These charges seemed entirely bogus and unjustified, leaving us feeling cheated and frustrated. But the horror didn't end there. SAIA quite literally took a chainsaw to our pallets. Pallets that once held our products securely were now cut open, and the aftermath was nothing short of a disaster. Our customers received shipments with loose, damaged, and even missing products. It's hard to believe that a professional shipping company could be so careless and reckless with our valuable cargo. I've reached my breaking point with SAIA. The trust and reliability we once enjoyed have been shattered beyond repair. It's as if they deliberately sabotaged our shipments and gouged us with exorbitant charges. I cannot express my disappointment and frustration strongly enough. I am absolutely done with SAIA, and I urge anyone considering their services to think twice before entrusting them with your precious cargo. This experience has been a costly lesson in the perils of dealing with an unreliable and unprofessional company.

Had a appt for drop off, called 3hrs prior to appt said now or never, i couldnt make because i planned my day for the time the appt was for. They said they would be there at the appt time, no show no call no nothing, i looked at thracking and it said the shipment was returned to terminal at thestart of the time the appt was for. So they are liers when they said they would be at the appt, dishonest liers, plenty of other shippers to use. Check out there reviews pretty shoddy place

It took 5 weeks for a shipment to go from Southern California to Oregon via Chicago for some unknown reason. The crate was being held together with Saia branded straps. The crate had numerous forklift puncture holes. Here's the travel HISTORY DATE TIME LOCATION ACTIVITY 3/22/23 02:16 pm CLACKAMAS, OR Delivered 02:05 pm CLACKAMAS, OR Arrived at Delivery Location 08:37 am Portland, OR Dispatched for Delivery 05:31 am Portland, OR Load Trailer: 487355 04:31 am Portland, OR Unload Trailer: 292633 Assigned 03:15 am Portland, OR Arrived at Destination Terminal 3/21/23 07:49 pm Spokane, WA Departed from Terminal 03:34 pm Spokane, WA Load Trailer: 292633 09:58 am Spokane, WA Unload Trailer: 317086JBHU Assi 09:57 am Spokane, WA Arrived at Breakbulk Terminal 3/17/23 09:25 pm Chicago, IL Departed from Terminal 05:13 am Chicago, IL Load Trailer: 317086JBHU 05:12 am Chicago, IL Load Trailer: 227008JBHU 3/16/23 10:07 pm Chicago, IL Unload Trailer: 286326 Assigned 08:25 pm Chicago, IL Arrived at Breakbulk Terminal 07:22 pm Grayslake, IL Departed from Terminal 10:04 am Grayslake, IL Load Trailer: 286326 09:24 am Grayslake, IL Load Trailer: 530800 2/22/23 05:58 am Portland, OR Weather Delay 00:00 am Portland, OR Delayed due to LH CLOSED WINTER WEATHER (MP) 2/21/23 12:09 am Portland, OR Unload Trailer: 285345 Assigned 2/20/23 10:57 pm Portland, OR Arrived at Destination Terminal 06:15 pm Medford, OR Departed from Terminal 2/18/23 04:33 pm Medford, OR Arrived at Breakbulk Terminal 07:34 am Fresno, CA Departed from Terminal 07:24 am Fresno, CA Arrived at Breakbulk Terminal 01:46 am Fontana, CA Departed from Terminal 2/17/23 03:45 am Fontana, CA Arrived at Breakbulk Terminal 02:16 am LONG BEACH, CA Departed from Terminal 2/16/23 07:37 pm LONG BEACH, CA Load Trailer: 285345 07:06 pm LONG BEACH, CA Unload Trailer: 293805 Assigned 06:28 pm LONG BEACH, CA Arrived at Origin Terminal 04:42 pm LA HABRA, CA Depart from Customer Location 03:32 pm LA HABRA, CA Pickup from Customer

Terrible delivery company, scheduled delivery not delivered, no call to let me know it’s not coming, extremely frustrating. Extremely disappointing this NO delivery has cost me more money than the the swingset I purchased because of lost wages lost overtime

Billed me twice for the same shipment, inadvertently paid both freight bills before realizing it was a duplicate shipment. After trying to get them to refund the duplicate, I eventually disputed the credit card charge (thank goodness I paid with credit card!). Strings and strings of emails ensued after which they finally said "oh yeah, we see, yes, your account is clear." I stopped using them, of course as that was the last straw. 6 months later they came after me for the duplicate shipment payment. I pulled out my string of emails and spend hours back and forth again across about a week until finally they were like "oh yeah, you're right." 6 months later......same story. It's been ALMOST 2 years now since the original (July of 2021) and it's still popping up in my email every so often. I can only assume they are waiting and thinking maybe a new person will be in the position and just send them money. But I'm the president of the company and I'm not going anywhere and they aren't getting another dime from me. They say they are going to send it to collection, like that's going to scare me into giving them money that isn't theirs.