Saia Motor Freight Line, Inc.Reviews of saia.com

Trying to bill be for 3 failed pick up attempts because they didn't follow instructions on the pickup order. Literally the worst experience I have ever had with a freight company, there is no end to how stupid their team is. The debt they are trying to collect should go to the seller, since they didn't pack a 150lb item correctly, and the package arrived in pieces. I refused delivery, and somehow now Saia is trying to collect a bill for the failed pick up attempts. The lowest IQ group of people I have ever interacted with.

Of all of the trucking companies our business has to deal with Saia is the worst. They will waste your time by telling you a.delivery might be on a certain day then make no effort whatsoever after wasting your day. If you have a choice, choose anyone else.

If there was an option for zero stars, I would’ve taken it. Six pallets were supposed to be delivered August 5 between 10 and 2 PM. At 2:30 PM I called to find out where the load was. It never made the truck and nobody called to tell me. August 6 appointment was made between 10 and two. Once again I called at 2:30 PM and it never made the truck and nobody called. Here I am August 7 with an appointment that they had given between 10 and two I called to see where the truck was and it will not be delivered until 6 PM. This is ridiculous. I’ll never use them again and I ship cost over $1 million a year.

Saia has consistently missed delivery dates by several days and even as much as two weeks. On top of their slow and unreliable deliveries, their customer service is very poor. They don't attempt to solve the problem or seem concerned about our delayed shipments. They are terrible business partner.

On Thursday, 7/11, I got a call from Saia to make an appointment for delivery of a pallet. The appointment was set for delivery between 11 AM and 3 PM on Friday. Since I had not gotten a call from their driver by 3 on Friday I checked their website and it stated delivery between 6 and 9 PM. An hour later that delivery window was changed to between 4 and 7 PM that Friday. By 6 PM however it said that the appointment had to be rescheduled. I wasted the whole day waiting for Saia to deliver. They should have had the courtesy to call.

they cut me off hwy 49 and a manager just hung up on me! MY son is sick!! how dare you!

My sissue is with Saia-pro and tribal They forgot to package my 2 front tires for a 125cc r2 atv I didn't open my package within the two days so basically I have to pay another shipping cost for there mistake straight garbage Even the original date for the delivery kept changing they lost my package had it in another state twice had to rearrange things to accommodate them but the same can't be reciprocated.. if there shipping couriers (saia pro)are the problem.they need new couriers

They gave us a shipping price and then sent us an email saying they changed their mind and tripled the price after a conversation they brought it back down We told them the item would not be available to ship until Tuesday They showed up Monday and where mad that it wasn't ready said they would be back Tuesday never showed up for a week called them to find out what was going on and they had canceled our shipping with out saying anything to us. Called them back got that ironed out they said it would be here in 3 days it's been 5 days...