Saia Motor Freight Line, Inc.Reviews of saia.com

This is the worst freight company ever I have used them 3 times and they are never on time with pick up or delivery by days not hours. Worst management ever when it comes to customer service. One shipment I had to go and pick up at there warehouse or wait two weeks for a truck to come my way

Saia delivered a 1100 lb piece of equipment that was on a custom made wooden pallet for this equipment. It was delivered, but there was significant damage to the pallet under the machine. Upon receivers inspection, the machine was damage in multiple spots requiring replacement part, repainting and many weeks of hassle getting it back to acceptable. The machine still has damage to the frame. Based on further inspection, it appears they lifted the pallet with a for lift, but didn't lift it level. Instead they lifted the front of the forks only, causing all the weight to be on one cross member of the pallet, which broke and the forks made contact with the machine in at least 3 spots. They never reported their fork lift drivers mistake, we know they knew since they threw the broken pieces of the pallet in the bed of the machine and delivered the broken pieces of wood. Horrible company.

SAIA was inept in getting us a simple albeit important delivery. Worse is the offensive and insulting behavior of their Charlotte employees who interrupt and insult customers at will. Our company rep was called a liar and told that SAIA was trying to help and if she did not want to accept the help that was her problem. The only number available leads you to employees who protect each other while behaving in an outrageous manner by not letting you speak to any of their supervisors. The problem was the window of delivery changed three times which happens, but no one from the company would keep us informed of the changes which caused us undue delay and money. When trying to get someone to take over the delivery other than the ones who had been handling it, we were put into dead air and disconnected. We were never able to contact any member of their management. We will use someone else going forward.

We have had several disputes with re-rating shipments mid-transit. Example picked up in Seattle but not re-rated in Seattle, re-rated in Salt Lake City, and then delivered in DFW. We have been disputing ~$5000 dollars in over-charges while at the same time requesting $3200 in damage done to our freight. This has been going on over 14 months. They stopped talking to us and sent us to collections over the dispute of $5000 about 6 weeks ago. The collections law firm is less than professional and more than aggressive in how they talked to us. Then shortly after Saia sent us to collections they offered us $1000 dollars to cover the damages for the freight they damaged, not the $3200 we proved they damaged. Worth noting they made us resubmit the claim paperwork for the damages over 8 times throughout the 14+ months. The Saia team overall was polite on the phone but not all that helpful, there are no decision makers available to speak with. Hard to get a hold of them unless they call you. We will not be doing business with them again. There are plenty of other LTL providers who provide better service, are more reasonable, more accurate, and have significantly better technology.

Saturday 19 ,2024, 1 pm - Clinton Oklahoma Truck trailer #297082 Worst driver I ever seen almost kill us Cutting people inches blocking Cannot me normal person psycho inside or classic mustache bushman!!!!! Report to police same day Take him responsible and fired that sick dangerous individual

SAIA is by far the worst company to deal with for freight. This company had a driver show up at our shop, pick up equipment, the equipment was fraudulently charged and picked up. Our company found out what was going on and got the equipment stopped and requested to be returned due to everything about that shipment was fraudulent and the person that used fraud ordered the delivery. SAIA turned around and charged us over $1500 for a fraudulent shipment, order, and return!!! Will never use this company again and we ship things daily!

They called and told me that my delivery of a force USA, all in one trainer which weights 1200 pounds will be delivered between 12 and two.Great I called “Out Of the Box” who will assemble it. And made an appt. Well the delivery guy had a 48 foot tractor trailer back down a quarter-mile gravel road and then 300 feet into my driveway and unloaded a 3‘ x 3‘ package that said “one of two”! SAIA told me that they can not find part 2. They blamed in on Force USA. Force told me that they use SAIA to deliver, and was not responsible.They were right!! SAIA lost a 12,00 lb 8’ long package and couldn't find it!! “Out of the Box” was annoyed, because they had scheduled to assemble it. They lost time and money. I had to text SAIA all that day asking when will it be delivered!! I lost a day! And now I have to keep harassing SAIA for a delivery day, and schedule another assemble day!! I lost time and money!! This company is TERRIBLE!! Don’t use them!!

Was over an hour late delivering and despite paying extra for this service, the grumpy driver did not deliver the item to the correct spot, saying "I have a schedule to keep".