Saia Motor Freight Line, Inc.Reviews of saia.com

This is the 2nd time in 6 months that Saia is attempting to "re-rate" me.... meaning they want to charge additional monies on top of the original quote. On the first one, they tried to charge me an additional $562 saying that dimensions given to them were not correct. I just happened to still have the shipment intact in my warehouse and was able to "prove", with pictures, that the information they were touting was an outright lie. They backed right down. Now they are trying it again within 6 months. This company will try to outright "scam" you and bilk you out of more money. Don't trust them. Worst LTL company that I've had to deal with!

DO NOT USE THIS COMPANY!! I'm in North Dakota and ordered something from Seattle. It was picked up on 4th and estimated delivery date at that time was the 12th, then it changed to the 11th, then the 13th. Now it says to call Customer Service for delivery date. When I called Customer Service (she was actually quite pleasant), she told me the trailer was being loaded at a terminal 3-1/2 hours away from me and its next stop would be at the destination terminal which is 45 minutes from me but probably wouldn't get there until the 17th. It's the 13th now and it's going to take 4 days to go 250 miles? I will never use this company again. 13 days to go from Seattle to 2 states over. Ridiculous

They do not care about anything, especially the customer. The customer service phone line is worthless. I totally agree with other reviews on this platform...their delivery policies are completely unreasonable, they are not accurate on weight, length, they reweigh and decide on whatever length they see that works for them. Not considerate of the customers time at all.....you are on their schedule and only their schedule. Cover yourself take pictures, measure and weigh again if possible. STAY AWAY FROM THIS TRUCKING COMPANY.

Completely unreasonable policies designed to rip off customers anyway they can. We've been a customer with SAIA for decades and it's finally time to stop putting up with their nonsense.

Worst shipping company I have ever I have business with, the online system is not professional and my package took forever to get delivered. My first and last time to do business with this company. I rather do business with professional companies.

I ordered a rear bumper cost me over 500 dollars and it's just sitting in the back of there truck not in a box sliding around its scratched nicked. Horrible shipper becareful don't use this company.

SAIA has never picked up our load. First attempt, driver would not wait and was very rude. SAIA supposedly scheduled a second attempt but has yet to pick up. We had good luck earlier this summer but this fiasco has us scrambling to another carrier!

Saia advertises great rates through brokers but then ALWAYS does a fake reweigh, often with a Class change, that results in a much higher price than you would have chosen from the list of carriers. Will never use them again,