Saia Motor Freight Line, Inc.Reviews of saia.com

Showed up in the 5 hour window driving and 18 wheel semi truck, but driver could not unload kitchen cabinets because the pallet jack and 8’ long pallet would not fit on the lowering lift. Driver would not unload individually because he said he had to get to another Business for a pick up and they would reschedule tomorrow. The office said they would be there at 9 o’clock in the morning and it’s now 5 o’clock in the evening, and I haven’t heard a word from him since his company. I highly recommend not to use and if you’re a customer request a different delivery company because they have no basic logic in the office of what’s going on out in the field.

Wreckless driver almost ran us off the road trying to get into the right lane from the left lane. Driver honked aggressively and proceeded to force us onto the shoulder instead of accelerating to safely pass us or wait until we passed and there was room to make the lane switch.

They showed up a day late for the pickup and delivered 2 days late. Then try to up the charges.

I was receiving an LTL through Saia and they called and scheduled the appointment for the day it was supposed to arrive. Long story short they actually send it to the wrong state (they said is was their fault). A day later they scheduled another delivery appointment with me. It didnt show. I called to find out what happened and everyone all of a sudden didnt know what to do so after i asked t speak to a supervisor I got a lady named Tammy (denver location) and she was extremely rude, didnt say sorry or anything just kept saying she can cancel the shipment and send it back since its giving me so many problems. Obviously I wouldnt want it to be sent back but anyway lets see if it comes for the third appointment.

Saia Freight driver called my office 5 minutes out to say he had a delivery for us. As our parking lot is too small, he had to park at our gate and walk less than 250 feet to our office. When he did so, he direct said he could not drive our forklift to remove the delivery. When I told him I had no one else to drive the forklift and move the delivery, he walked out and slammed our door. Once my back was turned and I was busy, he walked back in our office, through our warehouse, and got on our forklift without permission and without waiting to see if I could find someone to help out. He moved the delivery to the front of my building, left the forklift, and got back in his truck and left. He also flipped me the bird as he left. He was completely in the wrong for entering my warehouse without permission and using our forklift, not to mention he was extremely rude and nasty. I have his name and phone number.

I have never left a bad review about a company, I usually just suck it up and move on, but This is the worst shipping company out there. What a joke they are. Unable to follow simple directions, Incompetent lazy worthless drivers. Every delivery i have received from this company has had some issue, from losing my order, to taking 16 days to go from Arizona to California, to the drivers pulling up and driving off without knocking or ringing the bell. Do not use this company. They have several hundred bad reviews across multiple sites.

So much of my life span has been wasted by this companies tandem trailer drivers obstruction of the left lane. GET OUT OF THE LEFT LANE!

Like a lot of other folks I have had trouble with SAIA Shipping Company. When my tracking number didn't work I called them and they don't answer after four tries. The had a recording which said they were having difficulties and to call later. Then I got a revised tracking number from the merchant and that did not work on their site, either. First the merchant gave a date of arrival, then they gave me a week later arrival date. This company appears to be unreliable. It's very frustrating for the tracking numbers not to work and not to be able to contact the shipping company.