Saia Motor Freight Line, Inc.Reviews of saia.com

Two shipments. Quoted a decent price, right in there with other carriers....then I get the bill and it is almost double the quote. Reweigh they say. Prove it they say....why don't you prove you didnt have 3 guys on the scale with you!

One pallet from our freight shipment was delivered, but the second pallet, containing critical components needed to fulfill prepaid customer orders, was not delivered and has still not been located. We were not notified in advance that part of the shipment was missing. We only discovered the issue when the delivery arrived incomplete. Since then, we have received very little meaningful information beyond being told that the shipment is “under investigation.” This missing pallet has directly affected our small business, our production schedule, and our customers. We have had to repeatedly contact Saia for updates, but we still do not have a clear explanation, timeline, or path toward resolution. I understand that freight issues can happen, but the lack of urgency, transparency, and communication has been extremely frustrating. When a shipment problem impacts a small business this significantly, customers need more than vague status updates.

No contact. was supposed to receive a call to schedule a appointment for delivery. just got an appointment assigned to me. took the day off of work to make it happen. I didnt receive any texts or updates at all the whole day, until 3pm telling me the appointment was rescheduled for 3 days from now communication: 1/5 shipping times: 2/5 delivery service: 1/5

They deserve a zero! Totally screwed me.......... now i have to pay hundreds to return a damaged item because their driver sucks and pulled a fast one and lied..........don't trust them.

Delivery / Skid delivered damaged skid load - Cartons and product was damages - Appears as if they double stacked the skid and crushed my items Saia Refused to take responsibility

Do not book with Saia. I have had multiple shipments recently with them where now that everything is density based they keep claiming the dims we book at are incorrect. I'm talking the difference of a few inches in height on some pallets and they try to charge $100-$200 for each shipment they claim has a pallet or two with incorrect dims. Our warehouse measures each pallet before shipping out. We used to never get these type of variances until recently when they made everything density based. It is just a way for them to quote you lower on the front end and charge you hidden fees on the backend even when you book with the correct information. I have been getting variances on roughly 60% of the shipments I have booked with them. Our warehouse has a scale and measures each pallet so there should be no variances. I don't even get this many with the Central Transports of the world. It feels borderline unethical and there is no way to fight them which I'm sure was their goal when they started giving these out in the first place.

I wish I could give zero stars. So, I’ve had five deliveries by them now. Every single one has been an absolute disaster. Every single one of my deliveries requires that ‘they call me to set up a scheduled time to deliver ‘ because they are heavy and on pallets. Guess what? They just randomly show up and drop a heavy pallet with tile in the middle of my driveway, in the snow, and I have no idea the delivery is coming. No phone call, no email, no text, no pre-scheduled delivery that they are supposed to do. this has happened with three of my deliveries from them where they show up unannounced and don’t even try or attempt to schedule the delivery with me that they are supposed to do. I can’t move a pallet from the middle of my driveway. That’s 800 pounds. Two of my deliveries took multiple weeks because I called them ahead of time and pre-rescheduled a delivery drop off. Guess what happened there? They didn’t show up for their scheduled date and time. No call no show. Then the next day rules around, I call to follow up and make a scheduled delivery again. That next scheduled delivery was another no call no-show. Honestly, no one should be doing business with this company.

Terrible, terrible customer service. This company cannot operate a pallet jack.