Trevor Y.
I'll preface this with that I was a NC…
I'll preface this with that I was a NC insurance agent with multiple licenses and sold and underwrote thousands of policies for 7 years. My complaints: The customer service agents are ignorant and incredibly rude. Managers reading this, listen to my call on 6/4/2025 at 8:23am and be prepared to fire someone. The company added up all the policy fees incorrectly and overcharged me. 3 customer service reps, 2 managers, 4 phone calls,1 email, 1 chat and still no one can answer my simple question. They always say they'll get back to me but never do. They've also failed to disclose policy fees, which is illegal in NC, so I filed a complaint with the NC Insurance Commissioners office since no one wants to help me from there. I've been left no choice and they backed me into a corner. I wonder how a claim will go if they can't even explain a mysterious fee they charged me for. You've been warned.
Response from SageSureJun 13, 2025
Thank you for your feedback, Trevor. A member of our Customer Satisfaction team will be reaching out to you to discuss your concerns further.



