Jessica T.
I feel compelled to warn you against…
I feel compelled to warn you against visiting Wellington trace Sage Dental location and seeking the services of Dr. Sunghee Ahn, D.M.D. Dr. Ahn, exhibits an egregious lack of bedside manner, she is unapologetically rude, and blamed me for her own shortcomings in care with administering local anesthesia for a root canal procedure. Let's rewind to the beginning: my appointment was scheduled for 3 pm, yet I didn't see Dr. Ahn until 4:15 pm. Throughout the wait, there were no updates or apologies offered unless I specifically asked. When Dr. Ahn finally entered the room, she failed to introduce herself or clarify her role as the doctor. She wasn't wearing scrubs or a white coat to signify her position, and her attire lacked any indication that she was the doctor. Additionally, I observed that she didn't wash her hands before putting on gloves. After donning the gloves, instead of addressing me directly, she began interacting with the computer mouse, and begin initiating treatment with her contaminated gloves after I had to confirm her identity as the doctor. Upon finally being attended to, Dr. Sunghee, after being moved to 4 different patient chairs, she administered what I assume was local anesthesia into my mouth as she was also talking with the two techs. Therefore It is evident she was distracted and not paying attention to where she placed the needle. Dr. Sugnhee Ahn then left the room. Very shortly after the injection my jaw became locked, which did not seem normal at all. Despite expressing my distress to the staff with the little mouth movement I could do, the techs dismissed my concerns as well, attributing it to the numbness. Dr. Sunghee returned, and again I expressed my concern and she stated that the injection had gone into a muscle, causing the lock, which she claimed would resolve within a week with jaw exercises but if I do not do the exercises it could possibly cause permanent damage to my jaw. Dr. Sunghee Ahn had the audacity to inform me that she couldn't proceed with the procedure and abruptly canceled my appointment, all because my jaw had locked – which, let's be clear, was entirely her fault. She had the nerve to blame my anatomy for her botched injection, brushing it off as if it's some common occurrence. Then, as if that wasn't infuriating enough, her so-called solution was to give me two options: either reschedule the procedure or simply never come back to her. That's the garbage she fed me while I'm sitting there, visibly upset and freaking out because my jaw is locked! And if that wasn't bad enough, she had the nerve to comment on my distress saying “ aw she’s angry” to her techs, as if it's some kind of joke. One of the techs had the sense to at least call her out, telling her it's not appropriate to say such things in front of a patient. This woman is an absolute nightmare and has no business being a doctor. All she did was scribble down a prescription for an antibiotic and a steroid and call it a day. Disgraceful doesn't even begin to cover it! Given my inability to speak due to the distressing situation, I relied on a family member to contact the office on my behalf in order to speak with a manager. The individual who identified himself as Joey expressed discomfort in providing his last name, which I reluctantly accepted. However, Joey's responses to our inquiries regarding the establishment's policies and procedures for handling unsatisfactory appointments left much to be desired; he admitted to being unaware of such protocols. Furthermore, Joey was unable to provide us with contact information for someone higher in authority to whom we could direct a formal complaint. Unfortunately, Joey exhibited a glaring lack of empathy and customer service skills throughout our interaction. Faced with a lack of satisfactory answers from the managerial level, I resorted to utilizing the power of modern technology. With the aid of an online search, I promptly lodged a formal complaint with Sage Dental's corporate office in Boca Raton. Fortunately, the representative with whom I spoke was exceedingly helpful and assured me that the district manager would be in contact within a week. Rest assured, I intend to diligently follow up on this matter precisely one week from now, armed with the provided phone number and direct line. I end with the experience at Sage Dental on Wellington Trace was nothing short of appalling. Dr. Sunghee Ahn's conduct was utterly unacceptable, and the individual who identified himself as "Joey" displayed a profound level of cluelessness and ineptitude unbecoming of a manager.