L.Shen
Safety concerns! And poor quality/inconsistent hands-on instruction
I was extremely disappointed with this CPR/First Aid training. Safety concerns, as well as both the quality and inconsistency of the instruction for the hands-on portion, made this a very frustrating experience. First, there are significant safety issues with the setup. I have taken this course before at the Los Gatos location and was alone at a location with a virtual instructor who was 1:1 with me while I demonstrated my skills. Imagine my surprise this time when, after I entered a small locked room, a man walked in behind me and the LOCKED door slammed shut behind him. The room is on the second floor of a quiet building. The hallway was dark, with no lights on, and felt isolated. You enter a code to access the room, and the room has no windows. I had NO advance notice that I would be placed in this small, LOCKED, windowless room with another person. This was a serious safety concern and placed me in an extremely uncomfortable position. What makes this particularly egregious is that Safety Seminars repeatedly leads with the fact that it is a women-owned business. It is concerning that a company that so prominently emphasizes being women-owned would put a woman in this situation without advance notice or consideration for her safety and comfort. What about women who have religious beliefs that don't allow them to be alone in a room with a man? Participants should at least be informed beforehand that they will be sharing a small, locked, windowless room with another person. The quality of the hands-on skills portion was also extremely disappointing. My 14 year old son was scheduled for his skills evaluation just after me. The monitoring setup did not allow for meaningful 1:1 observation, evaluation, or correction of skills. For my son's session, one person monitored through a phone camera while simultaneously monitoring multiple people at other locations. During my session, the instructor was monitoring through a Ring camera, also while monitoring multiple people elsewhere. This is not equivalent to an instructor closely watching one participant perform skills and providing individualized corrections. The training itself was also inconsistent. We are required to complete the online modules before the hands-on portion, yet I was made to watch the same modules again during my session. My son's CPR certification took approximately one hour and covered all required material, including the additional opioid portion, which felt rushed. My session lasted approximately 1.5 hours and still FAILED TO INCLUDE CHOKING—a major component of CPR/First Aid training. Overall, I left feeling that the experience was more about completing a certification requirement than ensuring participants were actually prepared to respond in an emergency. Given the safety concerns, lack of meaningful 1:1 skills assessment, and inconsistencies in the instruction, I would not use Safety Seminars again and cannot recommend them. I called Safety Seminars immediately that day, ask to speak with a manager who assured me someone would call me back. I have yet to hear from anyone. I am disappointed that my concerns were not addressed directly before I felt the need to share my experience publicly. I suspect they may respond to this review, but given that my direct concern was never followed up on, I would view a public response as more “for show” rather than a genuine effort to address valid objective concerns.
Response from Safety Training SeminarsAug 17, 2026
Thank you for sharing your concerns. We take feedback regarding both the training experience and our facilities seriously. Our team has since contacted you directly to discuss your experience and concerns in more detail. We appreciate the opportunity to speak with you and will use your feedback as we continue to review and improve our training experience.




